Leonard Mukom Nji

Waiter at Prime Hospitality

• United Arab Emirates - Dubai
• My current job since February 2017

Russo’s New York Pizzeria is a restaurant that serves Italian Pasta and Pizza with imported cakes and other beverages. Every waiter works in turns as front of house waiter to server guests and as a dispatcher to record and hand over food (Pizza/Pasta/ Cakes/Beverages) to drivers for deliveries
As a waiter:
• Welcome guests as they make their way into the restaurant and suggest a comfortable place to sit (Table for two or Family or with Kids)
• Upselling: Present them with the restaurant menu and make suggestions to them in order to promote certain foods/deserts/beverages in the menu.
• Take down customer’s request and punch on the software for the kitchen to prepare.
• Make constant follow up of customers request to know exactly how long it will take for customer to be served.
• Constant follow up with customer to make sure all their questions are answered as they dine.
• Receive customer’s payment and walk them to the door as they leave the restaurant.
• Rearrange the tables to accommodate any new customer
• At the end of every day, clean the restaurant and prepare it for the next morning
• Reconcile all cash received as sales from customer and hand it over to the manager.
As a Dispatcher:
• Receive orders for delivery from call center and follow-up with cooks to make sure it is done on time.
• Receive food from cooks, Check if the order is exactly what the customer wants and dispatches to the drivers for delivery.
• Receive calls from customers and take down their requests and make sure they are delivered to them in time.
• Resolve lower level of complains by customers on food delay or error, and forwards to the manager if the complaint is more serious.
• Collect money from drivers after deliveries, if payment is by cash (most of the orders are by credit card; the use of International credit card machine.)
• At the end of each day, make a tally of all cash received and non-cash payment and do a balanced financial statement for that day for onward transmission to the manager.
Other duties:
• Maintain hygiene standards and food preservation as prescribed by the Dubai Law. Regular hand wash, use of hand gloves when need arises, keeping the appropriate food temperatures, and so on.
• Assis in the making pizza during busy hours: stretching dough, putting the toppings and cooking in the oven.
• Asist in making short deliveries when there are too many orders.