HR Planning & Development Supervisor
Pharma International
Total years of experience :14 years, 0 Months
Job Title: Planning & Development Supervisor
Leading the role of HR Planning & Development for head office, plants and external trade markets.
Duties & Responsibilities
Manpower Planning: Determining and calculating optimal headcounts at different functions including administrative, support, operational and salesforce using a scientific approach based on job analysis, time and motion studies and scheduling.
Training & Development: Identifying trainable competencies per position and accordingly generating a training plan per employee within the organization. This role also involves development of training solutions as well as selection of the most suitable training provider based on the organization’s requirements and needs.
Talent Acquisition: Managing different channels of sourcing, interviewing, employee inductions, and ensure the quality of recruits is maintained up to PIC standards. Reviewing all recruitment needs and challenges where necessary to ensure a lean and optimized operating structure; in addition to managing the headcount mandates at base and external trade markets.
Performance Management: managing the MBO program across the board and supporting employees in setting SMART objectives and developing KPIs that are in-line with company vision, ensure quality and stretched objectives are put and maintained throughout the year via mid-year performance review, educate managers on getting the best out of their team and address any underperformance issue with Director of Function. In addition to facilitating the evaluation for salesforce which takes place in a different form/approach.
Employee Engagement: Managing all employee engagement activities, events and initiatives that are intended to improve productivity and retention rates. These activities should be in-line with company’s vision, mission, values and objectives.
Organizational Design: engaging in structural changes, introduction of new functions in addition to matching between the needed capabilities and available leadership talents in order to promote accountability and fit the company’s purpose.
Development of HR Policies and Procedures: Developing, implementing and monitoring HR policies and procedures based on the set HR strategy to support achievement of business objectives and fairness among the staff.
Job Title: Planning & Development Engineer
An entry level staff in the HR planning & Development section Human Resources & Administration Department located at head office.
Duties & Responsibilities
Documentation of HR Policies and Procedures: Documenting all HR processes and cycles to clarify the workflow and highlight levels of accountability and authority per position.
Organizational Structures Update: Updating all organizational structures to reflect the current situation, business requirements, and introduction of new functions.
Manpower Planning: Conducting manpower studies to determine optimal headcounts in different departments within the organization. Approaches used depend on the job nature and vary between job breakdown to operational research modelling.
HR Metrics & Statistics: Generating monthly, quarterly and yearly HR statistics report to present employee turnover rates, retention rates and reasons for employee separation.
Internal Equity: Determining the basic salaries of new joiners based on candidate’s qualifications and experience to ensure internal equity and proper placement within the scale.
Participation in several internal audit jobs at different companies including non for profit organizations, academic organizations, trading and investment organizations and banking services.
Getting familiar with the international professional practice framework standards, CIA standards, Pricewaterhouse Methodology of internal Audit.
* Oct 2009 - October 2011: Zain Jordan- Customer Care Representative.
* Responsible for introducing and clarifying innovative prepaid and postpaid products and services (voice/data bundles) to customers.
* Responsible for holding training sessions for newly hired representatives and solving certain service issues.
* Key accounts and smart-phones service: helping account managers to modify and adjust their account services and offering technical support for blackberry service and smart-phone software issues.
2008- 2012: University of Jordan * B.Sc. in Industrial Engineering, "Very Good" degree, average 3.04.
2008: Amman Academy * Jordanian High School Diploma "Scientific Stream", average 93.7.