Muna Yousuf

Assisted 50+ customers per day, providing successful solutions in a polite manner using active listening to ensure
customer retention.
• Maintained strong company product and service knowledge to better assist customers with concerns and questions to
meet a daily management goal.
Safety Department:
• Learned and implemented hazardous conditions and practices in the workplace.
• Led a small cross-functional team to establish standards and ensure that potential hazards are identified, understood and
controlled.
• Reviewed and oversaw safety procedures.
• Organized in-house health & safety training for managers and employees.
Purchased Department:
• Learned and identified reliable suppliers, comparison of delivery terms of equipment. • Coordinated delivery with the
warehouse against storage capacity
IT Department:
• Responded in person or over the phone to learn the prioritized requests for IT support (software and hardware) from
personnel (onshore and offshore)
• Configured hardware and install upgrades for the onshore environment.