TECHNICAL OPERATOR / CUSTOMER SERVICE/OFFICE MANAGEMENT
DUBAI GOVERNMENT WORKSHOP
Total years of experience :16 years, 1 Months
CURRENT JOB
OPERATIONS\ OFFICE MANAGEMENT\ CUSTOMER SERVICE
• Making follow-ups and inspect on Government, royal families & Sheikhs private vehicles which we received for repair.
• Guiding and updating clients on their vehicles repairing progress.
• Handle multi incoming calls a day from clients and updating them on their vehicle status immediately.
• Coordinating with the technical foremen's in daily operations
• Dealing with irate clients sometimes multiple & take appropriate actions in resolving conflicts and problems regarding their vehicles.
• Inputting daily data entries & day to day administration.
• Preparing Daily, Weekly, Monthly reports and maintaining vehicles Data.
• Creating job cards for inspected vehicle designation faults and submit it to the technical staff
• Maintain vehicles job cards, documents and filling
• Making follow- ups and co-ordinate with purchasing department on pending vehicles which are waiting for parts.
• Making vehicle reports and quotation on vehicles which are less in budget and submit the report to the technical manager for approval.
• Transfer vehicles from one section to another repair section depending on job descriptions.
• Make excellent use of FLEET FOCUS program in which we update job description given by technicians, labor entry for mechanics, vehicle fuel tickets, call center and vehicle complete repair history.
PART TIME JOBS
2010-2012
Managed cooperate events with strength of 100 - 500 guests/visitors. I have successfully controlled various aspects of event organization for the following companies
• Nomad events
• Audi events
JUNGLE EXPLORERS CO. LTD
Feb 2008- Jan 2009
TOUR OPERATOR\TOUR GUIDE\ CUSTOMER SERVICE
• Planning safari itineraries for local and foreign tourist in all attractive places around Kenya
• Working with partner companies to offer custom packages to customers and establishing relationships with travel agents
• Leading tour groups for up to five days, catering to all customer needs
• Handle multi-line phones, taking and processing hotel reservations, tour packages, and car rental orders and bus cruise service
• Respond to customer service request on various breathtaking places to visit and assist travelers with all needs.
• Controlling and making follow ups on vehicles service maintenance schedules for all rental cars, safari vans and tour buses
• Leading tour groups for up to five days, catering to all customer needs
• Giving talks about the culture, language and history of the Kenyan outback
• July 2007 -Jan 2008 Sairene College Certificate in Traveling Operation
• Jan 2006- December 2006 Nairobi Aviation College Diploma in Customer service/Public Relations