Senior Business Analyst, Consultant to ADCB
Quality Kiosk
Total years of experience :14 years, 0 Months
Project-requirement gathering, planning and Elicitation.
Taking cognisance of Business requirements, consequently providing techno- functional assistance to IT and Vendors to accomplish the task on-time.
Providing Business and Technical support to Production support team in trouble shooting issues post Go-Live. Also provided substantial support to the ADCB IT Team to make the project go live by liasoning with the vendors.
Providing Project planning, Test planning to Senior Project Managers to achieve realistic goals, adhering to ADCB standards.
Deeply involved in RFP process, obtaining timely project approvals so that Business expectations are met.
Developed good understanding of the FSD and worked to provide solutions based on FSD. On the contrary kept vigilance to get all functionalities working as agreed with Vendor on FSD.
Training/ Knowledge transfer to Business users and all relevant stakeholders.
Troubleshooting issues raised by users in Production environment thereby providing smooth flow of transactions from end to end.
Coordinating with stakeholders for deployment of patches/releases, testing the same on UAT and recommending them to be deployed to Production.
Conducting system health check regularly.
Creating Users and User roles in UAT to enable proper Maker and Checker concept, in line with ADCB’S standard.
Evaluating and analysing the requirements, complexity of the system, brainstorming with various stakeholders and thus providing an Effort Estimate to complete the testing.
DSR and Defect Log Management are sent daily to keep management up to date with the progress of the system. Consequently, managed the Vendor to provide timely fixes to issues and the deployment team to timely deploy the patch.
Managing and motivating resources and timely completion of tasks, complying with ADCB standards, thereby enhancing contribution to business performance.
Organized and supervised the activities and work of the team to ensure that targets and objectives are achieved, and business plan is delivered in line with the required policies, processes, procedures and systems.
Participated in meetings with management and users and helped them to draft business model.
UAT planning- Developing UAT plan for each change project.
Test analysis and design.
Test preparation and execution.
Prepared Technical flow process documents which will be helpful for new inductees in the team during trouble-shooting and their daily production work.
Providing regular UAT progress statistics/reporting to senior stakeholders.
Obtaining required UAT sign offs from business/key stakeholders.
Providing regular DSR in terms of test progress, defects raised/closed, tracking against milestones etc.
Training End Users.
Preparing Weekly status reports, RACI Matrix, Closure Reports to be sent to Higher Management.
Achievements in ADCB:
• Successfully implemented various modules on SAS AML, Trade Finance etc. on-time.
• Business Users are productively using the system post go-live with minimum to no noise.
• Conducted UAT with strict deadlines so that the system could Go-Live on time.
• Developed Expertise on all Systems (SME) and First POC for Users.
• Simultaneously worked on UAE Payment Gateway (UAEPGS), BankWide Write-off and RRD Charged-off Project, Campaign automation and Hyper- Personalisation.
· Bestowed with the responsibility of two projects namely CRM and Trade Finance.
· Project-requirement gathering, planning and Elicitation.
· Communications liaison between business managers of assigned CRM and Trade Finance applications and software engineering team, ensuring alignment of technology solutions to business strategy and facilitating project execution.
· Report on common sources of technical issues or questions and make recommendations to product team
· Collaborated with different Business Units for scope definition.
· Participated in meetings with management and users and helped them to draft business model.
· Created Business Requirement Documents (BRD) - Use Case scenarios, User stories.
· Striving to improve monitoring, discover issues and deliver better value to the customer.
· Determining UAT policies, processes and quality assurance
· Also conducted Black Box testing to fix any last-minute bugs/defects.
· Performed emergency Beta UAT before a release to point out a performance issue in the 'Search' option of the application.
· Created a standard template for the creation of streams for developers
· Emergency Software Integration/Code merging tasks.
· Training end users.
· Independently worked as a Software Application Integrator/Clearcase Manager/Subject Matter Expert (SME) for the entire Development team.
· Understanding functional requirements of the Client and creating Technical design documents.
· Performing Software Integration i.e. Code merging for the Development team, stream creation requests, access request to ClearQuest, troubleshooting issues related to Clearcase
· Troubleshooting of technical flow and functional flow issues in above mentioned application/ Software Configuration Management tool
· Installation and maintenance of IBM ClearCase Configuration Management tool and IBM ClearQuest
· Creating Streams for developers (i.e. their workspace) where they make, deliver and test codes
· Preparing the streams to deliver code from the DevINT stream to the INT stream of the source version and the target version
· Running the merge report.
· Automated the merge reports by writing merge scripts.
· Performed manual merges to resolve merge conflicts
· Built and deployed to test the codes (Integration cum Black Box Testing) and compiled them to ensure error-free functioning. QA adherence with minimum defects resulted in short ramp-up time for the team.
· Rebasing and drawing a baseline to get the codes to the developers' domain
· Preparing Time and Effort estimates, Interaction with Client for issue resolution and estimate approvals and planning.
· Monitoring of the application 24/7 through IBM TeaLeaf for Online Banking and Keynote tool for Mobile App so that the site is up and running as well as for secure transactions of customers.
· Monitoring of the Server and Root Cause Analysis of Server overloading through CA Wily APM Tool.
ACADEMIC PROJECT Power Electronics Controller for Distributed Energy System (2 patents) June 2009 - May 2010 Ø Objective: Harnessing the wind energy for power generation Ø Team Size: 3 Ø Role: Successfully assembled a wind energy turbine for power generation above the college roof and calculated its performance; played an instrumental role in Logistics department by transporting all the materials and equipment; responsible for the entire process of commissioning to calculating the efficiency of Wind Energy Turbine Ø Won the Accenture Table Tennis Championship June 2011 Ø Gold Medalist in Table Tennis at the All India Sports Tournament for Engineers, held at BHU; also received the Best Player's Award February 2010 Ø University Champion in Table Tennis with a district 2nd ranking 2008 – 2010 Ø Silver Medalist in Squash at the All India Sports Tournament for Engineers held at BHU March 2009 Ø Represented Oman at 3 National Table Tennis Tournaments conducted by CBSE in India 2001 – 2003 Ø Won the Gulf Table Tennis Championship 2001