Manager Business Development & Implementation
SYBRID PRIVATE LIMITED
Total years of experience :21 years, 8 Months
Responsibilities:
Primarily responsible to develop and Implement new businesses establish strong relationships in market and analyze new revenue streams
Managing and maintaining a projects pipeline and ensuring smooth execution & sales administration
Responsible to interact with other departments effectively, including the Operations & technical team when handing over project ensuring fully & correctly brief in all aspects of the project
Project Manager at Sybrid Private Limited - A Lakson Group Company
October 2011 - Present (2 years 4 months)
Job Role: As an integral member of the PMO, responsible for company wide project deployment
&development
RESPONSIBILITIES
• End to End project management covering SOW preparation, team setup, vendor selection for civil, electrical
& designers, communication management, budget acquisition with controlling, client communication,
reviews & quality assurance.
• To operate under the global principles of project management SOPs, rules and guidelines.
• To execute Enterprise Level Projects ensuring People & Vendor Management
• To ensure project deliverable are met within defined schedule, quality & scope
• To restrict and control budget overflow
• To identify risks and execute risk mitigation steps
Analyze data trends and oversee reporting of contact center/employee performance including schedule adherence
Running calibration, brainstorming sessions for potentials causes identification
Setting performance objectives of team members and avoiding conflict of objectives
Achievements:
Increased productivity 20% by efficiently planning and resource utilization
Manage USA, UAE, & Malaysian operations Workforce from remote location
successfully launched TMS/ Workforce Management / Quality Evaluation Systems along with call center reporting modules
Warid is a GSM based mobile operator in Pakistan and it’s a 100% owned company of the Abu Dhabi Group and offers state-of-the-art telecommunication services at over 7, 000 destinations in Pakistan.
Responsibilities:
Real time monitoring of call traffic, accurate forecasting, staffing & scheduling as well as competent real time adjustment thru different systems/software’s e.g. IEX, NICE, Cisco, Alcatel, Globitel
Measure and track the performance objectives of “Team members”
Scoring and calibration of team members generate “KPI” to measure actual performance of CSRs to achieve the call center vision and mission
Reporting to management on daily, weekly, monthly, and yearly basis
Identify, measure, track and improvement areas of the overall call center (ROI) Return of Investment
Raise Alert/red flag to management in cases of emergency and when unusual queue load, down times, high absenteeism, high call abandoned rate
Achievements:
Increased productivity 18% by efficiently planning and resource utilization
Constantly maintained contact center service level for 8 Months as per the benchmark with effective planning & scheduling
Company profile: Design, Fabrication and Erection Company with 20+ years of experience in Fabrication and Design.
Responsibilities:
Managing all the activities of Business development, Fabrication, Designing and Erection work
Process, Place, and Expedite purchase requisitions for supplies and equipment’s
Oversee and establish long-term business relationships with different local and international companies/clients
Achievements:
Signed three contract with Chinese elevator manufacturer for representing their brand in Pakistan
Expanded client base by 35%