Muneeb Ali, Customer Support Representative

Muneeb Ali

Customer Support Representative

Concentrix - India

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Civil Engineering
Experience
2 years, 7 Months

Share My Profile

Block User


Work Experience

Total years of experience :2 years, 7 Months

Customer Support Representative at Concentrix - India
  • India - Mangalore
  • April 2021 to October 2023

I am an experienced customer service professional having spent the past 2 years working in the field in various capacities. In my current position as Lead Customer Service Representative with Concentrix working for Razorpay company customer calls and inquiries work
to resolve complaints and Provide resolution. My communication problem solving and conflict
resolution skills are excellent. I enjoy helping people find a solution for problems that affect them.

As a consummate professional I know I am the ideal candidate for your Customer Service Executive position. I have proven myself adept at handling customer issues with ease and diplomacy by being promoted to my current title of Lead
Customer Service Representative. I know I can demonstrate the same skills to make an impact as Customer Service Executive for.
Again allow me to stress how much I enjoy providing excellent customer service and coming up with unique solutions to problems. I’d love to sit down and talk more with you about the attributes I can bring to the position of Customer Service Executive and welcome you to contact me soon.
Thank you for your consideration

Education

Bachelor's degree, Civil Engineering
  • at AJ institution of engineering and technology
  • June 2024

Won “Friendliest Customer Service Agent” Award in 2022 Organized Technical quiz event in AJIET AAKAAR Won first place in DEBATE in technical competition held at AJIET Won third place in 'Mini Project' at College level

Bachelor's degree, Bachelor of Engineering (B.E.) Civil Engineering
  • at AJ Institute of Engineering and Technology
  • January 2020
High school or equivalent, 12th
  • at Canara P.U College
  • May 2016

Specialties & Skills

Live Events
Network Troubleshooting
Outbound Logistics
Logistics
Customer Support
DRAWING
COMMUNICATIONS
CUSTOMER SERVICE
EMPATHY
EXCAVATION
INSTALLATION
PATIENCE
PROCUREMENT
TEAM BUILDING
Teamwork
Communication

Languages

English
Expert
Hindi
Native Speaker
Kannada
Native Speaker

Training and Certifications

customer handling (Training)
Training Institute:
concentrix

Hobbies

  • explore new places