Muneeb Khurshid

Matched clients to the best financial products to make sure that their vehicle purchases were properly protected. Secured loans and non-traditional financing options for customers. Coordinated dealer-to-dealer trades and controlled inventory. Successfully sold new cars by providing excellent customer service. Ensured maximum profitability in each transaction by up-selling finance products. Maximized profits by expertly structuring and restructuring finance deals. Negotiated low interest rates with banks and lending institutions. Increased sales by 33% within one year. Recommended a better system for handling incoming calls, which significantly eliminated disruptions and improved customer service provided to both call-in and walk-in prospects.

Solicited services through referrals and internet searches to expand client base and increase revenue. Consulted with clients to determine needs, promote services, and provide product solutions. Solicited and obtained a $45, 000 maintenance contract. Successfully negotiated a major contract for a national retail chain.

Recruited, hired, trained, developed, and directed retail sales teams. Oversaw client relations, new account development, and customer service. Supervised administrative functions, inventory, cash flow, merchandising, and operations. Conducted ongoing staff development and personal growth planning for employees. Implemented a sales-tracking spreadsheet to replace a manual form writing process to increase efficiency. Developed innovative and effective marketing programs; exceeded store sales quotas. Successfully managed one of the highest-producing Verizon Wireless dealer locations in the Chicago market. Received several "Sales Manager of the Month" awards. Created a team spirit within the stores that resulted in increased sales, long-term employees, and customer satisfaction.

Partnered with a high-performing sales staff to provide quality customer service. Served as a customer advocate; interfaced with the clients' designated program administrators to provide product and service solutions and meet individual customer needs. Assisted customers with billing and expense management, post-sale customer education on wireless service and equipment, issue resolution, and technical troubleshooting. Effectively delivered post-sale care services, exceeding clients' expectations in a cost-effective manner. Obtained significant business by delivering presale presentations to demonstrate new phone features. Responded to billing inquiries, assisted in technical troubleshooting, and performed rate plan analysis. Provided friendly and professional customer service while answering inbound calls every day.

Efficiently interpreted prescriptions and processed third party billing. Rapidly assimilated product information and provided foundation in pharmacology. Provided excellent customer service. Served as a liaison between the patients and insurance providers. Increased the average number of prescriptions filled daily. Fast track promotion from initial sales associate position within three months of hire. Re-structured pharmacy organization and workflows to improve efficiency and accuracy while dispensing. Enhanced both sales revenues and team morale through innovative, creative leadership style. Ensured compliance among all staff members with policies, procedures, safety, and drug regulation requirements.