Community Management Supervisor
UDC
Total des années d'expérience :17 years, 4 Mois
Handling & managing one of the Qatar Luxury Island master community facilities and operation
Manage and inspect day-to-day facilities of master community services, such as MEP, Soft services, Waste management,
Pest control, Landscaping, Security, CCTV, Gate barrier, Access control system, Traffic signal, Fire & fighting system, Fountains, Water features, Sport courts, Family parks, Kids playgrounds, Boardwalks, Marina, Beaches, Masjids, Prayer Rooms, Public washrooms, Lake, Canals, Bridges, Bus Shelters and Community Amenities etc.
Review and approve all the work permit requests of Villa, Apartments and Shops renovations, modifications, fitout, refurbishment works, new villa constructions, Road Closure etc.
Participate in the taking over of new Developments and Projects from DE
• Project Management • Operation Management• Safety Procedures/Quality Control • Client Relationship Management • Operation & Needs Assessment • Supervisory & Management • Organizational Management • Budget Analysis & Cost Control• Procurement Management • Corporate & Clients Relation Management
• Association Management Strategies • Vendor Relations/Material Management• Implementing maintenance programs • General Management
Handled more than 50 No’s Residential Buildings with many different sub-contractors for day to day building facility & operation needs
Managed multiple projects and successfully achieved milestones/objective, ensuring projects complied with all cost and scope specifications
Managing sub-contractors contractor’s and OEM’s for work assigned /commencement on site as per project schedule/requirement
Managing project quality in coordination with the Nakheel Standard
Handling negotiations and signings of contracts with main contractors and sub-contractors
Ensure the safe and efficient execution of installation, testing and commissioning works In accordance with the agreed installation methodology in accordance with Company policies and standard (As per the Contract Terms SLA )
Achieving Maximum utilization of materials & effective manpower usage’s
Ensure the accurate and efficient provision of contract valuation performance reports Monthly to senior management -OAM in accordance with company policy & guideline
Coordinating closely with all contractors for building facility services & operation activities
Designing and preparing proposals for all related MEP work
Developing mutual understanding related to details of the contractor quality system
Senior Community Operation Specialist -From Aug-2023 to till date at NEOM-The Futuristic Mega Project- Saudi Arabia -Tabuk.
Key Responsibilities:
❖ Handling & managing the complete community facilites and day to day operation
❖ Carry out daily community inspections for various facilities and services, such as MEP, Soft services, Waste management, Pest control, Landscaping, Security, Receptionist, Lifeguards, CCTV, Gate barrierPerimeters, Access control system, Fire & fighting system, Sport courts, Family parks, Kids playgrounds, Swimming Pools, Schools, Gyms, Recreation, Dinning Hall, Boardwalks, Masjids, Prayer Rooms, Public washrooms, Golf cars, Community Buses and Community Amenities etc.
❖ Review prepare and propose new projects ( Community Enhancement and Beautification.
Participate in the taking over of new Developments and Projects
❖ Carry out inspection and Snagging for New Development handover
❖ Attends all the services requests and complaints from different stakeholders and residents. Arrange the needful and complaint resolution within the stipulated timeframe
❖ Prepare monthly management report, project progress report, budget expenditures, and utility reports
❖ Inspect community facilities and amenities on daily basis and submit the defects and non-compliance reports
KEY RESPONSIBILITIES & TASK:
Review the Project Facilities /Contract to ensure the proper works execution and responsibility /service delivery of each contractors
Liaise with Local Government Authorities-DEWA, Trakhees, Municipalities, RTA, Police and CID etc, for day to day Operations Issues and to Acquire the NOCs /Work Permits.
Attend the operation meetings with higher management, OAM, Finance and others sub contractors/ service providers to review the operation updates, progress and improvement.
Monitor and track the Key objectives and performance of sub contractors & service providers at sites to ensure 100% compliance with Nakheel's standards.
Coordinating with DLP team, PMP Team, finance team, procurement, leasing team and OAM management for day to day operations/ facilities issues.
KEY SUCCESS FACTORS :
Performing Nakheel Policies in terms of Environment, Health and Safely to maintain Nakheel Image and reputation
Provides Valued Engineering Services /Facilities. To cut the expenditures and cost savings.
Handling large number of Residential Buildings with many different sub-contractors/stakeholders.
Ensuring the services are reviewed and refinement made to enhance the facility services and
Provide technical support to subordinates/ service providers.
Managing sub-contractors & OEM’s for work assigned /commencement on site as per project schedule/requirement.
Managing project quality in coordination with the Nakheel FM & OA Policy /Standard
Handling negotiations and signings of contracts with main contractors and sub-contractors
Achieving Maximum utilization of materials & effective manpower usage’s
Facility Operations & Team Management :
Writes briefing documents, justifications, Minutes on issues and proposals for capital requirements and major break down.
Attends other meetings with management, peers, OAM, Finance, Procurements, PMP & customers, as per request/requirements.
Coordinating with Insurance company for claims
Contract & Vendor Management :
Acts as direct manager on an organized rota including weekends
Prioritizes and plans tasks and complete them as per SLA matrix
▪ Inspect facilities and equipment it determine extent of service required
▪ Arranges for maintenance, upkeep and reconditioning of facilities as specified
▪ Acts as primary contact for the services requests, generated by clients representative /Customers
▪ Meet with clients local management proactively, on an schedule basis
▪ Coordination with Client Representatives
▪ Provide technical advice to team to improve their performance towards cost saving
▪ Performance management of all Engineering/ Energy Management Services
▪ Ensures all the defined services are completed in accordance with all operating procedures, statuary requirement and within the health & safety guideline
▪ Implement service level agreements for all Engineering Maintenance Services
▪ Monitor the account budget and ensure that all services are provided within the allocated budget without jeopardizing the required standard of installation
▪ Financially evaluate the services provided and suggest ways for revenue generation
▪ Manage the execution of all PPM scheduled works and ensure that all helpdesk related works are carried out in a timely and efficient manner
▪ Analysed audit reports submitted by subordinates and translate them into action plans
▪ Analysed operations to evaluate performance of the company & staff to determine area of cost reduction and program improvement
▪ Prepare and update Organization Charts
▪ Maintain & update Company Policy, Procedure in compliance with ISO standard and Local Federal regulation
▪ Preparing daily workloads for staff & coordinating the daily allocation of work
▪ Develop and monitor service level key performance indicators (KPIs) to ensure all services are carried out to customer/client satisfaction and recommendations for continuous improvement
▪ Utilize the helpdesk facility to evaluate business performance and provide recommendations for continuous improvement
▪ Ensure the company quality assurance and health and safety procedures are implemented effectively
▪ The extend of the services include BMS, Access Control, Car Barrier and Sliding Doors, Electrical Distribution system, HVAC, Plumbing & Drainage, Gen Set &, Elevators, fire Alarm systems, Firefighting systems, heat exchangers & related CHW systems, swimming pools and irrigation systems
▪ Evaluated the requirement of all project resources (materials, tools /manpower) as per schedule and arranged for the availability of the same
▪ Attended all project related meetings with Client, Engineers & Main Contractors and reported back to the Division manager of the proceedings
▪ Ensured off-site inspection / material inspection are managed properly when required
▪ Conducted needs assessment surveys to indicate areas of improveme
▪ Inspect facilities and equipment it determine extent of service required
▪ Arranges for maintenance, upkeep and reconditioning of facilities as specified
▪ Acts as primary contact for the services requests, generated by clients representative /Customers
▪ Meet with clients local management proactively, on an schedule basis
▪ Coordination with Client Representatives
▪ Provide technical advice to team to improve their performance towards cost saving
▪ Performance management of all Engineering/ Energy Management Services
▪ Ensures all the defined services are completed in accordance with all operating procedures, statuary requirement and within the health & safety guideline
▪ Implement service level agreements for all Engineering Maintenance Services
▪ Monitor the account budget and ensure that all services are provided within the allocated budget without jeopardizing the required standard of installation
▪ Financially evaluate the services provided and suggest ways for revenue generation
▪ Manage the execution of all PPM scheduled works and ensure that all helpdesk related works are carried out in a timely and efficient manner
▪ Analysed audit reports submitted by subordinates and translate them into action plans
▪ Analysed operations to evaluate performance of the company & staff to determine area of cost reduction and program improvement
▪ Prepare and update Organization Charts
▪ Maintain & update Company Policy, Procedure in compliance with ISO standard and Local Federal regulation
▪ Preparing daily workloads for staff & coordinating the daily allocation of work
▪ Develop and monitor service level key performance indicators (KPIs) to ensure all services are carried out to customer/client satisfaction and recommendations for continuous improvement
▪ Utilize the helpdesk facility to evaluate business performance and provide recommendations for continuous improvement
▪ Ensure the company quality assurance and health and safety procedures are implemented effectively
▪ The extend of the services include BMS, Access Control, Car Barrier and Sliding Doors, Electrical Distribution system, HVAC, Plumbing & Drainage, Gen Set &, Elevators, fire Alarm systems, Firefighting systems, heat exchangers & related CHW systems, swimming pools and irrigation systems
▪ Evaluated the requirement of all project resources (materials, tools /manpower) as per schedule and arranged for the availability of the same
▪ Attended all project related meetings with Client, Engineers & Main Contractors and reported back to the Division manager of the proceedings
▪ Ensured off-site inspection / material inspection are managed properly when required
▪ Conducted needs assessment surveys to indicate areas of improveme
First Aider
Owner Association Management
Fire and Fire Safety
DEE
Post Graduation Diploma in Business Management
Master of Commerce
Master of Commerce
Refrigeration and Air conditioning