it support help desk
Bollore Transport & Logistics
Total years of experience :3 years, 3 Months
• Supporting users while identifying and solving problems such as program fails to launch, or website such as tradex and KPA by adding to zones where users may be able to login.
• Maintaining standard procedure by doing daily productive system check to ensure all servers are within the network and responding.
• Checking and updating all servers Disk Space in order to identify which server needs disk clean up
• Identifying and figuring out network problems such as using command Ping to check the network has a receiving end.
• Standard policy of software programs to be installed on all computers in the company.
• Ensuring daily backup tapes are up and running.
• Smile ticketing is a web-based system that users are required to raise tickets which gives an easier approach of sorting out problems that users come across.
• SCCM (Microsoft System Center Configuration Manager) is a management server that has been configured with an easier approach of installing operating system using the SCCM server.
• Acquired knowledge and understanding of a list of devices and network devices that has been setup in the company such as Aruba Networks, Riverbed optimizer, firewall stonesoft, wyse thin client, AS400, media converters etc.
• Managed to solve problems in Oracle Systems such as modifying or editing file number that has errors using a software called Toad.
• Assigned users using Windows Server 2008 and connecting the users through MicrosoftExchangeServer.
• Managed to support users with such problems Network Connectivity, Software Installation, Hardware changes hard disk, ram, and power component supply.
• Gained knowledge on Oracle version 10g which is a management system that helps to manage the database of key tasks in Logistics Operations.
• Assisted in supporting files in the database that add/remove information of a file that can bring about duplications Toad Software.
• Managed to assist on network settings at the company by connecting to the Network from the ISP.
• Managed to troubleshoot on problems occur with the users.
• Provided knowledge and managed to help the
company with my ideas on having a secured network.
• Attended a meeting with Kenfreight on disputes of statement of account.
• Designed a database of transporters and adding key important responsibilities.
• Learnt how to use new software called Microsoft Dynamics SL, Microsoft SQL server and Crystal Reports.
• Learnt how to manage and to do new reports and old reports.
• Learnt how to do SQL programming and did some database programming using Microsoft SQL server.
• Managed to go to different companies to help them with their system, and also to introduce the software.
• Completed projects by organizing and coordinating information and requirements, planning, arranging and meeting schedules and monitoring results.
• Achieving the operational objectives by contributing information to strategic plans and reviews, preparing and completing action plans, implementing production,
quality and customer service standards, resolving issues and problems, identifying trends, identifying system improvements and implementing changes.
• Able to help companies such as ice cream company and provided with them Mobile application called VANSALES to simply create a database of inventory
work and delivering items using a mobile tablets or PDA.
• Maintain technical and professional knowledge by providing technical support with IT hardware.
• Achieving the operational objectives by contributing information to strategic plans and reviews, preparing and completing action plans, implementing production, quality and customer service standards, resolving issues and problems, identifying trends, identifying system improvements and implementing changes.
• Provides previous references by developing and utilizing filing and retrieval systems.
• Maintains the continuity among: corporate, division and local work teams by documenting and communicating actions, their irregularities and continuing needs.
• Managed to go to restaurants to do inventory and to check the stock of everything which well maintained.
• Managed to do some repairs and some technical work to solve problems that occurred in the company.
• Learnt how to do some accounting using quickbooks software.
• Managed to do reports using excel sheet to show inventory work and how to make sure that all items that appear in the inventory is really there.
• Able to give new ideas and give some advices and also managed to do new ways of arranging and design new inventory work.
Achieved my certificate of N+. With a grade of "distinction"
Completed my CCNA, the only thing left is to complete for the main examination.
Completion of Bachelor of Science in Mobile Computing. Managed to do several projects on my final year. My aim is on any IT related field to continue on the path of technology development impact. It is my passion and my desire to aim on that area of field. Completed a project on Mobile Learning to improve on learning capabilities and simplicity of studying on the go.
Completed my pre-year education after completion of O-level examination.
Completed my high school examination.
Moved to Braeburn Mombasa International School