Munirah Kasule

• Managed all aspects of running a self-employed business
• Handled client bookings, scheduling, and customer communication
• Created marketing content and managed social media promotion
• Maintained client relationships and repeat bookings
• Processed payments and organised daily operations
• Delivered luxury beauty services in a professional environment

• Managed confidential client records and appointment scheduling
• Welcomed clients and provided professional front-desk support
• Handled inbound/outbound calls and patient enquiries
• Assisted with administrative duties and clinic coordination
• Provided clients with scan information, add-ons, and service guidance
• Maintained accurate records and supported smooth clinic operations

• Managed daily bookings, scheduling, and appointment coordination
• Welcomed clients and maintained a professional front-desk
experience
• Assisted with team coordination and day-to-day salon operations
• Handled phone calls, emails, and customer enquiries
• Processed payments and supported sales of treatments/services
• Supported management with administrative tasks and client flow

• Serve as point of contact to guests for information on spa products
and services, while maintaining a friendly and professional demeanor
• Explain, recommend, and promote the variety of spa menu items
• Own all requests and complaints; resolve issues immediately and
follow up to ensure the guests satisfaction
• Answer phone calls/emails, assisting customers with scheduling
appointments
• Checking guests and members in and out of premises
• Handle bookings and reservations
• Maintaining an organized and tidy workspace
• Establish good rapport with guests while maintaining appropriate
guest-employee relationship
• Weekly towel counts and input into system
• Experienced in using Concept (computer program), Excel, Microsoft
• Report maintenance deficiencies, member concerns, guest comments
etc on Teams (employee communication platform)
• Pool/ chaperone test every two hours
• Trained on health and safety procedures as well as fire safety -
understand all safety procedures

• Qualifying relevant candidates and sending them through submission.
• Providing constructive criticism and client feedback.
• Managing candidates from initial contact, through to interview and offer or
rejection.
• Understand contacts (schools) needs and gain an exclusive business
partnership.
• Researching companies vacancies and cold-calling companies to offer
assistance with recruitment needs and requirements.
• Conducting both face-to-face and telephone interviews with candidates prior
to sending candidate CVs.
Reach performance targets by establishing robust relationships with clients

• Calling recruitments and giving them available shifts
• Checked which hospitals had vacancies
• Handled dilemmas and gave advice to recruitments
• Made sure they had the right qualifications and made sure
security numbers were valid.

• Checking candidates security information for NHS work e.g
NHC
• Adding candidates to the system
• Contacting them and giving them available shifts

• Worked in different sections, A&E, Examination Rom and
Doctors consultant room
• Booked patients at front desk/ organising files
• Observed nurses and assisted in examination room
• Observed doctors when tending to patients
• Also took notes on doctors approach