Munish س

Designed and implemented on-going project support system for market research departments and directors
•Conducted data analyses brainstorming sessions, focus groups qualitative interviews and moderated research meetings.
•Performed location fieldwork and conducted qualitative interviews.
•Conducted presentations for business development and account management.
•Analyse market competition in various segment and report to senior management.
•Attended real estate exhibitions and conferences to analyse competitors launch strategy and their positioning on a global market scale.
•Extensive expertise in qualitative and quantitative research methodologies developed across a range of industries.
•Good understanding of Middle East, Asia an European markets in Real Estate, Insurance and Creative Agencies.

Responsible for sales and marketing of multiple banking products to existing/new customers.
•Competitor Analysis with regards to similar products offered by other banks in the region for wider market penetration.
•Handling escalations/complaints with appropriate solutions within the set internal time line.
•Analyze and interpret consumer responses to uncover issues and opportunities for better positioning in the market.
•Mentoring and training new team members with regards to banking products and help them create presentations and collaterals.

Identification and segregation of potential Market Segments.
•Gauging market demand prior to a launch of new product / service.
•B2B sales of Marketing & Mobility Solutions for enterprise customers.
•Addressing the client challenges and customizing enterprise solutions as per their requirement.
•Developed presentations, including customer surveys and segmentation analyses which helped the marketing team and regional management in their business decisions.
•Coupling Primary Research data with Secondary Research to provide insights and recommendations for Brand Development and product positioning.

Responsible to offer inbound customer service to policy holders of RSA Insurance Group, UK.
•Cross-selling other category of insurance policies to meet monthly sales target.
•Helping customers in processing and auditing their claims to enhance customer experience.
•Training newly recruited staff and facilitating induction into the process.
•Achieving best quality scores and adhering to Average Call Handling Time target.
•Successfully highlighted various product issues and provided business inputs to process lead across UK and Europe markets.
•Received recognition from UK Clients for best quality Scores across Mumbai and Bangalore, Accenture Services.

Managing operations inter-bank telex messages.
•Auditing transactions and resolving issues including- late payments, reconciliation and unmatched amounts.
•Responsible for processing of DIFX and DGCX transactions.
•Handling Outward Remittances and Foreign Exchange transactions.
•Bridging the gap between customers and various branches across the world.