Technical Support Engineer (Voice)
Kalaam Telecom
Total des années d'expérience :8 years, 11 Mois
● Account creation (SIP).
● Virtual PBX setup.
● SIP Phone configuration.
● Extension and IVR setup.
● Interconnection setup.
● Creating updating routing policy for calls.
● Generate Call details records reports.
● Support VOIP customers, registration, configuration and implementation.
● Number Portability.
·Installing Windows Server 2008 R2, 2012, 2012 R2, on Physical server and Hyper-V hosts, on the cloud and in the local server room.
·Managing Dell PowerVault SAN.
·Installing Domain Controllers and Managing DNS and DHCP servers.
·Creating Failover Clusters, for database servers.
·User Account management (Create user/group, add, disable, remove, reset password), using Active directory and group policy management tools.
·Managing data backup plan.
·Install SQL Server 2012, 2014, 2016, and enabling Database availability group configure and failover setting.
·Enabling and managing IIS as well as Cpanel’s WHM.
·Enable and manage DFS for data synchronization.
·Installing and managing System Center 2012 Configuration Manager.
·Work with Time and attendance systems Optimum time attendance, ZKtime and access control management.
·Installing Microsoft SQL server for clients such as, Shura Council, Oman public authority for television and radio and Wael Pharmacy and configuring the backup/clean-up plans as well as advising on the hardware recommended requirement.
·Supporting clients with technical issues, including on-site inspection.
·Installing (Optimum/Wolke) ERP systems for clients.
·Network Management/ troubleshooting.
·Configure Site-to-Site VPN (SonicWALL, Juniper and Cisco).
·Managing office IP telephony Avaya (managing extensions, editing Auto attendant message).
I have worked under Infrastructure and Network department:
- Included in the decision making of shortlisting projects proposals.(Ex,
Recommending best offers)
- Assisted IT helpdesk with their daily work (Ex. Solving hardware issues).
- Helped with the data leakage prevention project in deploy, configure and manage phases.
- Configure Network monitoring system.
- Computer Programing (Java). - Mobile Programing (iOS / Android). - Networking (CISCO CCNA). - Wireless Networking. - Networking Security. - Ethical Hacking. - Database (Oracle). - Cloud Computing. - Special Project (Campus Information System “WebApp”) - Project Course (Alert System for Elderly “Android App with Tizen wearable app”).