Murad Alboghash

• Established and managed a new travel agency.
• Developed a strong client network through business development.
• Executed social media marketing campaigns to increase brand awareness.
• Promoted travel services and delivered professional travel consultation.

• Provided training on Amadeus, Sabre and Galileo systems for staff and travel agents.
• Handled reservations, fare calculation, and airline ticket issuance.
• Prepared travel packages and promotional offers which contributed to increasing sales by 20%.
• Provided travel consultation and excellent customer service to ensure client satisfaction.

• Processed reservations and ticketing for airlines and land transport companies.
• Assisted customers with travel inquiries and provided tailored travel solutions.
• Supported marketing activities and new promotional offers.

• Supervised daily operations and a team of travel consultants.
• Managed reservations, ticketing and travel packages.
• Trained team on GDS systems and customer service excellence.
• Increased ticket sales through promotional campaigns and customer relationship
management.

• Managed overall operations of the agency and supervised staff.
• Provided GDS training and handled complex reservations and ticketing.
• Developed travel packages and coordinated with international universities.
• Researched potential markets and promoted tourism programs.

• Managed daily Airport Operations, supervised counter staff, and ensured compliance with
IATA Procedures.
• Coordinated flight schedules, Ramp Coordination activities, prepared load sheets, and
operational flight reports to support On-time Performance.
• Oversaw Ground Handling operations, including passenger check-in, baggage, and cargo
handling, while ensuring an excellent Passenger Experience.
• Provided DCS (Departure Control System) training to new employees and supported
operational readiness through standardized procedures.
• Coordinated with flight crew, airport authorities, and service providers to ensure safe,
efficient, and on-time flight departures in accordance with airline operational standards.

• Checked-in passengers and verified travel documents.
• Processed airline reservations and issued excess baggage tickets.
• Coordinated with airport authorities and ensured on-time operations.