Apartment Manager
Central Washington University
Total years of experience :9 years, 9 Months
• Managed apartment occupancy and arranged resident scheduling.
• Organized housing events.
• Organized residents’ extracurricular events.
• Oversaw emergency callouts at multiple accommodation buildings across campus.
• Managed designated building occupancy and resident callouts.
• Collaborated with peers in multi-departmental resident hall event management.
• Supported housing move-management and aid from one residence to another.
• Performed market research on student recruitment agencies in the MENA region.
• Represented Edmonds College and reached out to prospective Arab students in Washington State
• Promoted Edmonds College by producing social media and video content.
Dedicated to dealing with local universities in the United Arab Emirates; Creating partnerships and marketing for the company by communicating with different entities to both raise the company's profile and encourage others to grow through our services. Develop and sell FindCourse services to educational and training providers in the UAE. Develop annual marketing and business plans to measure growth and develop KPIs.
Directing the Education Counseling of the Abu Dhabi branch by promoting the office through different institutions.
Managing staff, training and sales to ensure targets are reached.
Negotiating new contracts with institutions and Maintaining close relationships with partners to ensure the best quality programs are offered for clients.
Client consultations as per previous experience.
Applying my experience in a new market, where I broke the sales target record during the first month achieving top sales within 3 days.
Dealing with new institutions and embassies, mainly UK, USA and Ireland.
Providing new market strategies to attract customers such as area studies, mapping and in depth travel information to provide confidence to students.
Applying my experience in a new market, where I broke the sales target record during the first month achieving top sales within 3 days.
Dealing with new institutions and embassies, mainly UK, USA and Ireland.
Providing new market strategies to attract customers such as area studies, mapping and in depth travel information to provide confidence to students.
Clarifying academic policies, college regulations, program requirements, procedures, and other college information.
Liasing with universities worldwide, and fulfilling immigration requirements for students at embassies located in Jordan.
Achieving monthly target of student enrollments
Clarifying pertinent information and discussing the implications toward students’ academic success
Being accessible and available to students to respond to their questions and concerns
Communicating with Aramex customers through call center. Manage and resolve customer complaints. Identify & overcome objections while able to handle calls in a pressured environment.
Capable of handling issues and complaints with providing solutions to the customers as well as fully aware of information related to the product or services of the organization.
Use of data entry systems such as Vici and customer interaction system SynTelate that uses external data sources as well as validation and data capture to ensure operational compliance.
Responsible for Magazine Editorial Layout.
Managed design and layout for Health Insurance magazine booklet, and worked with team members to ensure timely delivery.
Created presentations and visualizations for supervisors and clients.
Performed some content and image research and fact-checks as support to copywriter.
Worked at front desk checking in customers, scheduling reservations, ensuring guest expectations are exceeded with exceptional customer service. \nTrained in all aspects of hotel management including facility management, sales, security, restaurant & concierge
BSc Business Administration, Marketing Management and a Minor in Digital Marketing. Graduated Magna Cum Laude
Cabin Crew Program Aviation A320 safety & services English Course First Aid