English Teacher
Ministry Of Education - Jordan
Total years of experience :21 years, 10 Months
- Preparing lessons to students ahead.
- Preparing tests and exams.
- Motivate students to learn.
- Manage students through class
creating planning file using common core standards and skills to use during teaching.
- apply bloom’s pyramid in the new version to common core skills and standards.
- apply common core standards and skills to time frame.
- prepare weekly plans for the curriculum according to time frame.
- preparing work sheets to match individual differences.
- preparing exam for the level of 9th grade according to skill.
- marking results and apply them.
- follow up underachieved skills in my class
- help students to understand the results of their actions inside the school
- Handling customer inquiry.
- Making up selling cross selling to increase sale.
- Keeping tidy and clean shape in front of customers.
- Keeping branch clean and tidy.
- Check inventory and make request from stores.
- Use Customer service etiquette for customer satisfaction
- Handling incoming inquiry.
- Ensuring call log accuracy regarding customer inquiry.
- Following call procedures to represent company.
- Handling cross selling and upselling calls.
- Follow up with on customers complaints.
- Analyze new procedure to give feedback.
- Give feedback to direct managers in new cases.
- Creating new revenue streams for the company and give to direct manager.
- Creating new Team communication strategies among team.
- Hearing my own calls to make better calls in the future.
- Confirming orders of customers
- Give recommendation upon customer request.
- Reporting customer problem with website.
- Taking customers feedback
- Data entry for bulk data.
- Organizing delivery from aramex to customers.
- Assist marketing with campaign names inspired from its content.
- Leading team spirit to stay high.
- Schedule devices delivery with Aramix.
- Preparing devices to be sent to level three maintenance centers.
- Schedule taking devices from level 2 engineers.
- Manage systemized devices delivery to customers in urgent cases.
- Manage time of delivery to level tow maintenance center to deliver device to customer.
- Customer service call center.
- Following up maintenance procedure of customer devices
- arranging delivery to customers after maintenance
- front desk customer service take and give devices to customers
- Technical support at back office.
- Manage time of delivery to level three.
- Schedual time of delivery with aramix.
- Taking measurement of shops to give it to interior designer.
- Manage time of delivery of purchased items.
- Supervise fixing material in the customer shop.
- Going to the market to find new selling opportunity of shop fittings need
- Show all the possibilities to customers in the field of shop fittings.
- Communicate with management the needs of the market.
as manager:
- Arrange shop items in visible places.
- Request items from the main office.
- Prepare cash flow to deliver to main office.
- Sell musical equipment to customers using catalogue.
- Schedule time of delivery to customers.
- Keep following the stocks to request more when needed.
- Arrange goods
- Trace stocks level and communicate with management
- Request goods from the companies
- Check new goods for damaged items
- Keep sight of customers’ needs inside the shop.
- Give items to customers if unreachable.
in collaboration with education of Canada collage i took practical translation of conferences that is made at that time by leaders from all over world
as part of work development in Golden mobile service center we took this training in human performance development to improve our communication skills with customers.
it was a dream that motivated me to go for English translation department and as my believe that English language is the language of science in these days i took this major to be one of the people that can transfer science to the Arab world so we can get most of the benefit out of it. and to be one of the leading scientist in the world in many majors as Muslim scientist that have been in the past.
