Business Analyst
Streamlined Medical Solutions Private Limited
Total years of experience :11 years, 0 Months
- Translate stakeholder requirements into reporting deliverables.
- Incorporating Agile methodologies for product planning and delivery including breakdown of business requirements in to user stories and managing backlog items.
- Managing customer support on the ‘software-as-a-service’ model by setting up SLAs and tracking incidents and service requests.
- Liaising with customers including conducting product walkthroughs and funneling change requests.
- Managing integration of product with upstream and downstream applications and coordinating with external teams.
- On-call responsibility and medical scheduling for various hospitals.
- Develop performance metrics and deliver ad hoc reports.
- Participating in evaluating new technologies to ensure the advancement of technology architecture and data within organization's Business Intelligence needs.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Provided client support on system deployment and troubleshooting.
- Established specifications and coordinated production with software programmers.
- Develop technical documents and reports related to programs and operations.
- Managed product issues using the internal tracking system.