Tech Ops Analyst
J P Morgan Chase & Co
Total des années d'expérience :13 years, 0 Mois
I am working as a Associate -Linux and support the APAC region servers at JPMC. We are responsible entire server support across the ASIA Pacific region.
Supporting the customer and fulfill their requirements, and we have a team 40 members, where we maintain around 1, 50, 000 servers including Linux, Solaris, AIX etc.
Responsible for all escalations and work with management team, to develop the process.
Applying OS patching every week, as per the standards.
Fixing the automation errors and work on different breaks (Incidents) like Monitoring, Backup, server etc.
Maintain the server health and part of Hygiene Unix Team where we are responsible entire Operational activities.
Applying OS patches and kernel related patches on all Linux servers.
Support all king of servers like IBM AIX, Solaris, inux, VMWare servers also make that all are patched as per the latest standards.
Working on critical Disaster Rcovery Breaks(DRA) for both VCS cluster & Oracle RAC clusters.
Attend Inter Lock calls with other LOB’s like CIB/CCB/CB/RFT/CTR etc and develop the action plan for long pending breaks and issues for the respective breaks.
Organization: Wipro Technologies Private Ltd, Bangalore.
Period: March 2013 to till date
Designation: Lead Administrator - Linux
• I am working as a Technical Lead for one of the Finland based manufacturing Project, where my responbilties include server builds, maintaining IT Assests and leading the entire Team.
• Planning the DC migration for the customer and guide the team in server migration activities.
• Interact with the customer to identify the customer requirements in the DC migration activities,
• Documenting the High Level Design (HLD), Low Level Design (LLD), Unix Design & Build Document, SLA agreements and etc.
• Planning the downtime for the server migration from existing Data Center to current DC.
• Mentoring the entire team by providing the support to fix the escalated issues.
• Fulfilling the customer requirements and meet the SLA's as per the customer demands.
Organization: Accenture Services Pvt Ltd, Bangalore.
Period: October 2009 to March 2013
Designation: Senior Systems Engineer
Client: Best Buy, (Retail Project)
W 111th Street, Minneasota,
Minneapolis,
• I'm part of Unix/Linux Team where we maintain around 2000+ servers which includes (Linux/Solaris/HP-UX/AIX)
• Our Major task includes monitoring servers (HPOV), checking alerts (Filesystem/CPU/memory/Disk utilization)
• We work with OS vendors to troubleshoot the Major incidents/issues and to get solutions for Problem Tickets.
• Proving 24/7 Support to client and provide the client satisfaction and ensure 0% escalations.
• Server Builds based on the client requirements and installing required software's.
• Lease refreshing the servers, upon the warranty expiry with the help of TLM Team.
• Our day-to-day tasks include monitoring alerts (HP OV alerts) and work with application teams to ensure the server stability.
• Co-ordinate with the application team's and apply quarterly OS patches and security updates (Red Hat/Solaris/HP-UX, AIX)
• Work with OS vendors for RCA, to solve the major incidents.
• Work with our onsite resources and next level support for major/critical issues.
• Reduce the ticket counts and send the Ticket Remediation Reports to Leads for the weekly meeting.
• Applying BIOS and firmware updates for all servers.
• coordinating with GIA team, to close the vulnerabilities and threat incidents.
• Providing LDAP authentication to users and sudo access.
• cluster configuration like Service Guard, GFS, VCS implementation and maintaining.
• Maintaining the Solaris and HP-UX servers through Cyclades terminals.
• Configuring SRDF on Linux, HP-UX and AIX servers.
• Doing Manual and reverse clone backups for AIP/RDF applications.
• configuring the luns and create the ASM disks for oracle RAC clusters.
• Maintaining oracle RAC database cluster serrvers.
• Package switching between nodes in SG cluster, relocating the resources in VCS cluster.
• Scanning and presenting luns for oracle RAC, SG cluster.
Previous Experience
Organization: Network Solutions an IBM Company, Bangalore.
Period: November- 2007 to October 2009
Designation: Server Support
Client: Data Centre,
Oracle Solution Service India Pvt. Ltd,
Oracle Technology park,
Banargetta Road, Bangalore,
My Roles and Responsibilities: • L2 / L3 Support for Linux Servers
• L1 Support for Sun Solaris and SAN Storage (HP, EMC2)
• Installation, Maintenance and trouble shooting of Hp Proliant and Dell Power Edge Servers with OS Red Hat Linux
• Maintain Oracle Database server, File server and CVS Repository server.
• Scheduling and Maintain all database backups Daily, Weekly and On-Demand basics
• Maintaining All Backup logs, Server and Instance Documents
• Restoration of Backup data On-Demand basics.
• Media (SDLT) library management for Customer tapes with proper documents
• Reporting to my vertical manager about unresolved call status for escalation.
• Maintain SAN management systems and SAN switches
• Follow-up and renewal of all server warranty / AMC with Customer, Unresolved calls, push to proper escalation point and resolve the calls ASAP.
• Preparing monthly Cost Sheet and send to Project manager's approval
• Data Center management with co-ordination of Oracle GIT
Creating and maintaining User and Group.
Installation, configuration, troubleshooting the Linux Platform OS and its Software.
Assembling and Troubleshooting of Systems.
Installation and configuration of Linux and sun-solaris.
Administration of Linux servers and client .
Managing Users, Groups and permissions.
File System Maintaining and administration.
Creating and maintaining of LVM and RAID partitions.
Job Scheduling through Crontab.
Assigning printers to users, management of access to user’s data.
Creating Partitions and Format.
Implementation of Samba Server as authentication and file sharing server for Windows and Linux clients.
Managing file systems, Partitions, and implementing Disk Quotas.
From Kamala Subramaniam Matriculation school, Thanjavur in March 2001. ➢ SSLC passed with first class, 66%