muriel alodeth florano

● Answers incoming calls.
● Directs call to guest rooms, staff, or departments through the switchboard
● Place outgoing calls.
● Receives guest messages and delivers the same to the guest.
● Logs all wake-up call requests and performs wake-up call services.
● Provides information about hotel services to guests.
● Understand the telephone operator board
● Provides paging services for hotel guests and employees.
● Knows what action to take when an emergency call is required.
● Monitors automated systems including fire alarms and telephone
equipment when the engineering and maintenance department is closed.
● Assists in reporting telephone equipment or service complaints and
problems.
● Following telephone etiquette
● To be fully aware of and adhere to health and safety, fire and bomb threat
procedures.
● Multitasking abilities will always come in handy because a switchboard operator may be asked to do other jobs as well.
● Must be polite and courteous while answering the phone.
● Open and close telephone functionality on the hotel front office software.
● Keep records of calls placed and received by all departments and record
the call charges. Provides a paging service for hotel guests and employees. Process guest wake-up calls.

● Place, receive and route a high volume of local or international calls and
direct calls and respond to inquiries.
● Update the internal/external contact lists on a regular basis
● Maintain staff files and company legal documents on a safe and place.
● Greet and assist visitors and screen to control interruptions.
● Welcome candidates, clients cheerfully and inform concerned staff
● Do the check in-check out
● Provide back-up data as needed
● Arrange amenities as needed; ensure cleanliness/tidiness of the entire
company premise.

● Greet the customers when they are being seated
● Taking orders and serving the customers with
respective dishes
● Completely knowing the menu by heart and should know what is the special dish of the day
● Be attentive towards the customer
● Ring the order, refill and present to the customer
● Removing the empty plates and the silverware, once the customers are done with the food
● Barista
● Bringing the bill to the customers when they demand it
● Maintaining a good image and dressing well so that it reflects well on the restaurant
● Bid a farewell to the guest and tell them in a polite way to come back again.

● Greet the customers when they are being seated
● Taking orders and serving the customers with respective dishes
● Completely knowing the menu by heart and should know what is the
special dish of the day
● Be attentive towards the customer
● Ring the order, refill and present to the customer
● Removing the empty plates and the silverware, once the customers are
done with the food
● Bringing the bill to the customers when they demand it
● Maintaining a good image and dressing well so that it reflects well on the
restaurant

● Assist the customer/s
●Taking order and attending the needs of the
customer/s
● Making the product
● Guide the customer/s where to receive the order
● Organized the stocks
● Call out the customer’s name when the product is
ready
● Receiving payments and giving changes
● Making and designing cake/s

Cross-Training