Quality Analyst
Airtel
Total years of experience :8 years, 3 Months
• Summary - Sales trainer in Fiber, DTH, Postpaid, feedback session, certification, calls audit, maintain daily weekly and monthly data analysing, BQM, TNI, KPI, PKT, PMP performance analysing, call calibration, dashboard, refreshers session, team handling, virtual team connectivity.
• Start - 17-Oct-2022 till Present
Video footage and calls audit, trainer, data analyzing of agents
daily weekly and monthly, BQM, TNI, KPI, PKT, call calibration, PMP
performance analyzing, dashboard, refreshers session, team handling, customer
grievance in email.
Provide rapid service for both residential and commercial sites,
analyzing data, client emailing, procedure and installation steps on security
devices.
Handled customer query through chat on their live order,
delighted the customer on multiple chat simultaneously to provide instant
resolution.
Handled Airtel Digital TV customer through email and delighted the customer experience to maintain long term relationship.
Handled Airtel Digital TV customer through email and delighted the customer experience to maintain long term relationship.
Handled customer query on prepaid, postpaid and internet concerns to boost the company revenue.
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