Computer and Communication Analyst
Mena Business Services
Total des années d'expérience :1 years, 11 Mois
Performed troubleshooting for computer, communication, and network for Aramco users
Responsible for Incident Management ensuring that incidents are effectively escalated, managed, and resolved with full communication of status, plans, and actions to management and Aramco users
Maintained the highest possible KPI in resolving the users’ technical issues.
Exposed directly to various reporting and query designing tools; BEx Tools
Completed complicated case studies with little direction mainly in Enterprise Data Warehousing and Business Objects
Successfully solved complex Business Warehousing tasks independently and in team
Professionally trained to customize and design SAP functionality to satisfy customer requirements
Gained an excellent knowledge of ASAP Methodology and integrating effective SAP solutions
Highly trained in communication and public speaking skills
• Negotiated directly with various alarm securities companies in the U.S and Canada
• Followed up sales orders / clientele inquiries
• Provided price quotation and placed customer orders efficiently
Created weekly brochures and flyers for hosting guest speakers from Well-known Firms
Assisted meetings of guest speakers, workshops, and events.
Developed great student relations and team-building skills.
Master of Business Administration - Management Information Systems Concentration, May 2013 The University of Scranton, Scranton, Pennsylvania, U.S.A
Bachelor of Science in Information Systems- Business Systems Option, December, 2010 California State University, Northridge, California, U.S.A.