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Murtaza Tekriwala , Sales supervisor

Murtaza Tekriwala

Sales supervisor·hackett London

Kuwait

Bachelor's degree, Commerce

Work experience

Total years of experience: 8 years, 7 months

Sales supervisor

January 2024 - Present

hackett London

Al Kuwait, Kuwait

January 2024 - Present

Led daily store operations to deliver a premium shopping experience aligned with Hackett Londons brand values.

Managed, coached, and motivated a high-performing team to achieve sales targets and maintain exceptional service
standards.
Ensured all staff delivered personalised, luxury-level customer service, including styling advice and product
expertise.
Company industry:
Retail & Wholesale
Job role:
Sales

assistant manager sales

November 2022 - Present

that al salasil (hackett london)

Al Asimah, Kuwait

November 2022 - Present

Led daily store operations to deliver a premium shopping experience aligned with Hackett London’s brand values.
Managed, coached, and motivated a high-performing team to achieve sales targets and maintain exceptional service
standards.
Ensured all staff delivered personalised, luxury-level customer service, including styling advice and product
expertise.
Company industry:
Retail & Wholesale
Job role:
Sales

Debt Collection Officer

November 2017 - July 2025

credence resource management

Pune, India

November 2017 - July 2025

Managed all customer interactions across phone, email, and live chat, consistently exceeding team targets for CSAT
(95% average) and FCR.
Utilized CRM software (e.g., Salesforce) to accurately log, track, and resolve 150+ complex technical and billing
inquiries weekly.
Collaborated cross-functionally with the Logistics team to expedite problem orders, leading to a 10% decrease in
shipping-related customer complaints.
Trained and mentored three new Customer Service Associates on best practices and proprietary software, improving
team readiness by 25%.
Company industry:
Telecommunications
Job role:
Support Services

Sales

November 2022 - January 2024

Orlebar Brown

Al Kuwait, Kuwait

November 2022 - January 2024

Led a high-performing team to achieve 105% of monthly sales targets, focusing on Units Per
Transaction (UPT) growth.
Oversaw guest data collection with a 90% capture rate to support regional marketing
campaigns.
Managed daily till reconciliations and stock audits for 500+ high-value SKUs with zero
discrepancies.
Company industry:
Retail & Wholesale
Job role:
Sales

Supervisor

January 2022 - January 2023

Orlebar brown

Al Kuwait, Kuwait

January 2022 - January 2023

Supervised daily store operations, ensuring smooth workflow and consistent achievement of sales targets.
Led, trained, and motivated a team of staff to deliver excellent customer service and meet performance goals.
Managed staff schedules, task assignments, and shift coverage to ensure adequate staffing at all times.
Handled customer inquiries, complaints, and escalations, providing quick and effective solutions.
Company industry:
Retail & Wholesale
Job role:
Engineering

Ticket Selling Agent

June 2019 - October 2022

WNS

Pune, India

June 2019 - October 2022

Reservation Systems:Amadeus, Sabre
Cash Handling & POS: POS (Point-of-Sale) operation, Cash and Credit Card processing, Daily Sales Reconciliation,
and Accurate Till Balancing.
Regulations: Knowledge of IATA regulations (for airlines) or venue-specific ticketing policies and procedures.
Microsoft Office/G Suite: Proficiency in Excel for reporting and data entry.
Company industry:
Aviation Support Services
Job role:
Sales

Receptionist

February 2020 - July 2022

Ruby hall clinic

Pune, India

February 2020 - July 2022

Executed complex flight reservations and ticketing using Amadeus and Sabre systems.
Managed POS operations, credit card processing, and daily sales reconciliation with accurate till
balancing.
Ensured full compliance with IATA regulations and venue-specific ticketing policies.
Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Warehouse coordinator

January 2020 - January 2022

Amazon (warehouse)

Pune, India

January 2020 - January 2022

Inventory Control: Managed end-to-end stock flow, maintaining 99.8% inventory accuracy through rigorous cycle
counting and quarterly audits.
Workflow Optimization: Streamlined receiving and dispatch protocols, reducing average truck turnaround time by
15%.
Systems Management: Expertly utilized WMS (Warehouse Management Systems) to track real-time stock levels,
generate pick lists, and manage SKU categorization.
Discrepancy Resolution: Investigated and resolved shipping errors and stock variances by collaborating with
procurement and logistics partners.
Company industry:
Shipping
Job role:
Logistics and Transportation

Ticketing agent

January 2018 - January 2020

WNS

Pune, India

January 2018 - January 2020

Cash Handling & POS: POS (Point-of-Sale) operation, Cash and Credit Card processing, Daily Sales Reconciliation,
and Accurate Till Balancing.
Regulations: Knowledge of IATA regulations (for airlines) or venue-specific ticketing policies and procedures.
Microsoft Office/G Suite: Proficiency in Excel for reporting and data entry.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Savitribai Phule Pune University

May 2022

May 2022

Bachelor's degree, Commerce

India

Sinhgad college of commerce

January 2021

January 2021

High school or equivalent, Accounting

India

Skills

Administration
Expert
Administration
Expert
Management
Expert
Management
Expert
Accounts
Expert
Accounts
Expert
Customer Service Management
Expert
Customer Service Management
Expert
operations
Expert
operations
Expert
operations
Expert
operations
Expert
Operation
Expert
Operation
Expert
Administration
Expert
Administration
Expert
Sales
Expert
Sales
Expert
Management
Expert
Management
Expert
Customer Service
Expert
Customer Service
Expert
Project Management
Expert
Project Management
Expert
Data Entry
Intermediate
Data Entry
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Call Center
Expert
Call Center
Expert
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
COSMETOLOGY
Intermediate
COSMETOLOGY
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
SUPERVISION
Intermediate
SUPERVISION
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
DATA COLLECTION
Intermediate
DATA COLLECTION
Intermediate
INVENTORY CONTROL
Intermediate
INVENTORY CONTROL
Intermediate
COACHING
Intermediate
COACHING
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
PROFITABILITY ANALYSIS
Intermediate
PROFITABILITY ANALYSIS
Intermediate
RETAIL MANAGEMENT
Intermediate
RETAIL MANAGEMENT
Intermediate
SABRE COMPUTER SYSTEM
Intermediate
SABRE COMPUTER SYSTEM
Intermediate
TRANSACTION PROCESSING BUSINESS
Intermediate
TRANSACTION PROCESSING BUSINESS
Intermediate
WMS HYDROLOGY SOFTWARE
Intermediate
WMS HYDROLOGY SOFTWARE
Intermediate

Languages

English
Native Speaker
Hindi
Native Speaker

Hobbies

  • motorcycle enthusiasts
    Motorcycle Touring & Endurance Riding: Completed over 50,000 km of long-distance travel across diverse terrains. Developed high levels of situational awareness, resilience, and logistical planning through multi-day solo expeditions.