Branch Supervisor, Auto-Lab
Jaidah Motors
Total years of experience :19 years, 3 Months
• Receive vehicle for Maintenance & repairs
• Monitor availability of Spare parts & maintain Buffer stock
• Order & inquire parts using multi brand EPC
• Do parts inventories & check dead stock records
• Manage a team of technicians & Parts Consultant
• Advice customer for additional repairs identified & take repairs approval
• Provide Technical Assistance in diagnosis & arrange technical details for the car.
• Monitor daily sales revenue, job cards, CSI, KPI.
• Monitor Workshop efficiency, productivity
• Develop & implement offers & promotions for customer retention.
• Follow up for repairs jobs for timely completion.
• Monitor Workshop equipment for timely maintenance
• Supervised and coached employees to achieve the required quality and service output goals.
• Maintain appropriate shop records and inventories.
• Manage the smooth flow of work through the body repair center.
• Ensured work standards are defined and systemically improved with input from collision technicians and the rest of the body repair center team
• Monitor training needs/requirements of the team and individuals and coordinate training as required,
• Maintained positive relationships with Insurance and Fleet accounts,
• Handled customer complaints immediately and according to dealership's guidelines.
Body Shop Service Advisor
• Receive Car from customers for accident Damage assessments,
• Prepare Accident claims report & arrange require documents
• Prepare repairs estimate for accident vehicle
• Prepare quotes using EPC catalogue & Audatex Software.
• Organize Insurance surveys & follow up approvals
• Follow up repairs & update vehicle status to customers regularly
• Follow up repairs in workshop & prepare the supplement quotes if required
• Follow up repairs to get car ready on time as promised
• Delivery process & post service follow-ups
• Filling of repairs documents in achieves.
Bodyshop Floor Supervisor
• Manage a team of 15 technicians
• Preparing workshop production reports
• Prepare & update Technician skill charts & arrange OJT if required
• Job planning, Job allocation & updating job progress to Front Reception
• Check parts ordered on Job card & assist with parts ordering using EPC
• Final road testing for Major Accident Repairs,
• Order Consumables & Paint Materials for Workshop.
• Preparing & updating Job progress Board
Workshop Supervisor & Warranty Administrator
• Manage a team of 12 technicians & Final Tester.
• Job allocation & distribution among technicians
• Prepare & Monitor Technicians skill Charts
• Arranging OJT for Technicians & Chief Technicians
• Monitor & prepare workshop efficiency, Productivity Reports
• Maintaining TSM standard in the workshop
• Pre-job planning to deliver the vehicle on time
• Attending/ providing/Manage to break down assistance
• Prepare Field Information reports (F.I.R.) for part failure
• Prepare & submit Warranty Claims & follow up claim’s approvals
• S.S.T. records & Repair manuals maintenance & ordering
• Training Technicians for special repair campaigns
• Training Service Advisors in handling the warranty issue