Store Supervisor
Unique
مجموع سنوات الخبرة :1 years, 3 أشهر
Store Supervisor: March 2010 - Sep 2010: ➢ Responsible for day to day management of the store.
➢ Monitoring and reviewing sales performance of the store.
➢ Checking financial records, processing orders and resolving customer's problem.
➢ Involvement in sales generation, staff management and development of the business.
Customer Service Executive in Mphasis: July 2009 -March 2010: ➢ Managed customer centric operations and ensured customer satisfaction by achieving delivery and service quality norms.
➢ Worked for a Canadian Bank TD Canada Trust, for credit card section.
➢ Implementing new working procedures & supporting product and services.
➢ Resolving customer's problems and queries, and processing orders, also guiding customers about the secure use of cards.
➢ Dealing with fraudulent and suspicious activity on the card and resolving the same.
➢ Excellent knowledge about Banking services & products & Financial Management.
➢ Excellent Mathematical and Analytical skills.
➢ Proactive in identifying areas for business improvement.
➢ Flexible to meet changing requirements & priorities, as well as the ability to multitask.
➢ Ability to work with little direction using own initiative.
➢ Excellent communication skills: including verbal, presentation & interpersonal skills.
➢ Consider myself as a great learner with determination to give my best in whatever I endeavour professionally.
➢ Enjoy working in a dynamic environment.
➢ Proficient in MS Office including MS Word, MS Excel, MS Power Point etc.
Sep 2010- Dec 2011: University of Glasgow, United Kingdom MSc in Finance, International Finance ➢ Degree Obtained. ➢ Modules studied: International Banking & Financial Markets, Financial Regulations, Financial Management, Business Statistics and Corporate Finance. ➢ Developed financial/business/commercial awareness, enhanced teamwork and leadership skills through various team projects on all above modules. ➢ Use of academic software "Finesse" to gain acquaintance of portfolio management internationally. ➢ Dissertation: "Mergers and Acquisitions and its effects on share holder's wealth of bidding company." Research carried out to analyse the effects on wealth using Regression, Literature Review and Ratio Analysis method. ➢ Understanding of monetary decision that business enterprises make and the tools and analysis used to make these decisions. ➢ Gained extensive knowledge about M&A's through several literatures, case studies, and research carried out during dissertation.
June2006 - June 2009: University of Pune, India Bachelors of Commerce ➢ Result: First Class 65%, Degree Obtained. ➢ Modules studied: Marketing Management, Business Management, Auditing & Taxation, Accounting and Economics. ➢ Developed Management and Commercial awareness in Marketing and Business Management through multiple projects and course works.