Senior Executive Customer Service
CMA CGM
Total des années d'expérience :14 years, 1 Mois
Handling vessel chaser and call closure to customers on daily basis.
Handling the corrections.
We will give daily updates to the team and also to the customers on regular basis.
Mentor for new comers in areas of Job planning and production.
Responsible for deadline adherence on the shift and ensures no delays, 100% on time delivery.
Assist the Team Leader in creating and executing a plan of action to make
Improvements for all negative feedback received.
Handling communications with Area office at Spain & customers.
Analyzing the data’s and sending reports to Senior Management on daily basis.
Achieving the targets and completing the work within the time limit and sending Status to Area on daily basis
Once we received the loading confirmation from front office, we are releasing waybill to the customers.
Working as a Documentation expert and issuing bills to customers.
Mentor for new comers in areas of Job planning and production.
Responsible for deadline adherence on the shift and ensures no delays, 100% on time delivery.
Assist the Team Leader in creating and executing a plan of action to make
Improvements for all negative feedback received.
Assist the Management Team to provide the Productivity report on shift basis.
Handle the different projects from different regions and giving better quality.
Rectify the errors to the newcomers if they find any errors while doing the production.
Handling communications with Area office at Mexico & customers.
Analyzing the data’s and sending reports to Senior Management on daily basis.
Achieving the targets and completing the work within the time limit and sending
Status to Area on daily basis.
I am a fresh management student with frank hard worker and innovation mind, seeking for the highly innovative jobs in ANY concern. I had completed my MBA in the year 2010 with aggregate of 77% and completed my BE (ECE) in the year of 2007 with aggregate of 65%.I have learned GCAFP (GENESIS CERTIFIED ACCOUNTS & FINANCIAL PROFESSIONL).