product application specialist, marketing and sales
Farhan medical company
Total years of experience :5 years, 6 Months
Provide a high quality application support response which is consistent and in line with the changing requirements of the customer and the business areas.
• Deliver best in class support utilizing appropriate systems and processes and providing a consistent and high level of support to customers.
• Continued development of application skills to ensure resilience in the support of all products.
• Ensure coverage across the required core and out of hours, in line with agreements with customers.
• Proactively propose and implement activities aligned with customer satisfaction surveys and on-going customer and business area feedback.
• Perform instrument training, configuration, and instrument commissioning for new installations.
• Ensure that all administration is completed in a timely and accurate manner, and guarantee the activity reporting at the CRM (Clarify) software and appropriate escalation of product issues to MC, and ensure that all administration is completed in a timely and accurate manner.
• Perform corrective visits to sites as part of case escalation.
• Respect and actively implement compliance with all relevant Roche guidelines and policies.
• Provide a high quality application support response which is consistent and in line with the changing requirements of the customer and the business areas.
• Deliver best in class support utilizing appropriate systems and processes and providing a consistent and high level of support to customers.
• Continued development of application skills to ensure resilience in the support of all products.
• Ensure coverage across the required core and out of hours, in line with agreements with customers.
• Proactively propose and implement activities aligned with customer satisfaction surveys and on-going customer and business area feedback.
• Perform instrument training, configuration, and instrument commissioning for new installations.
• Ensure that all administration is completed in a timely and accurate manner, and guarantee the activity reporting at the CRM (Clarify) software and appropriate escalation of product issues to MC, and ensure that all administration is completed in a timely and accurate manner.
• Perform corrective visits to sites as part of case escalation.
• Respect and actively implement compliance with all relevant Roche guidelines and policies.
• Performed various quality control procedures to maintain compliance with internal and external regulations.
• Participated in creating and maintaining lab procedures.
• Utilized various hospital information systems and software.
• Performed routine laboratory tests and procedures. Recorded results.
• Conducting hematological as well as seratological testing and monitoring the appropriate execution of medical reports.
• Performed quantitative and qualitative tests on blood and body fluids in the stat lab and in these other lab sections: chemistry, hematology, urinalysis, coagulation, blood bank, microbiology.
• Monitoring quality control and assurance; produced controls and standards, performed calibration of pipettes, and prepared statistical calculations.
• Presentations and training supervisor in ROCHE automations machines.
• Monitor Quality Control, Quality Assurance, Safety and Inspection Control practices to assure compliance with internal and external regulations. *Maintain sufficient inventory of material supplies and equipment for performance of duties; clean and maintain standard laboratory equipment with budgetary guidelines. *Utilize various laboratory and hospital information systems and software.
• Communicate in a professional and courteous manner with patients, family and other medical personnel as necessary to obtain information for laboratory records, explain procedures, clarify orders and communicate status.
• Interact courteously with doctors, nurses and other healthcare providers when answering questions or providing other information.
• Responsibility for the oversight of the ancillary testing program including quality control, quality assurance, and development of policies and procedures.
• Performed various quality control procedures to maintain compliance with internal and external regulations.
• Participated in creating and maintaining lab procedures.
• Utilized various hospital information systems and software.
• Performed routine laboratory tests and procedures. Recorded results.
• Conducting hematological as well as seratological testing and monitoring the appropriate execution of medical reports.
• Performed quantitative and qualitative tests on blood and body fluids in the stat lab and in these other lab sections: chemistry, hematology, urinalysis, coagulation, blood bank, microbiology.
• Monitoring quality control and assurance; produced controls and standards, performed calibration of pipettes, and prepared statistical calculations.
Bachelor
