HR Manager
Manzil Homehealthcare services
Total years of experience :14 years, 8 Months
Leading HR function of Manzil Homehealth services @ UAE, Kuwait & Saudi Arabia.
Key Responsibilities:
- Develop strategies for Recruitment & Retention, Leadership & Workforce Development to provide long term focus
to the organization’s human capital agenda
- Identify opportunities for restructuring and process improvements to support Manzil strategy, mission, vision,
values and AOP
- Initiate and lead projects to optimally utilize HR operational expenditure (staff costs)
- Implement innovative and creative hiring strategies to enable higher candidate lead generation to tackle the
growing recruitment challenges across all regions
- Implement Manzil training plan, optimize training budget & training effectiveness.
- Policy management - Creation of policies, review of policies, updating & implementation for UAE, KSA & Kuwait as
per the standards of local governing authority and JCIA
- Develop and maintain SOP’s for all HR process as per ISO standards
Implement & manage competency framework for all clinical & non-clinical staff
- Implement Corporate and individual KPI’s. Employee Performance Management based on KPI’s
- Facilitate quarterly business reviews of all countries and review those in-line with KPI’s as per AOP
- Talent management, administer Service Excellence projects, effective retention, succession planning
implementation, employee skill development and productivity optimization
- Manage - recruitment, onboarding, probation, off boarding, contract renewals, probations, employee Leaves, time
and attendance, overtime, monthly payroll processing, full and final settlements, employee benefits, reporting and
HR dashboard, workplace safety compliance
- Manage public relations in KSA and UAE- Liaison with local PRO and legal for VISA, labor and other legal issues
- Ensure employee compliance with organizational and local country regulations including Statutory, HR and other
internal policies.
- Implementation & managing employee engagement programs, employee satisfaction surveys, employee feedback
forum
Projects
- Implementation of HRMS
- ATS Implementation
- Recruitment Helpline implementation
- Succession plan
- Policies & Procedures alignment to corporate structure
- Utilization study and workforce reallocation
Key Achievements
- Implemented major reform of hiring practices, reducing time hire and cost of recruitment
- Nursing recruitment from new region saving 50% recruitment cost and reduced TAT
- Reform of working practices and control of discretionary pay expenditure
- Manage day to day operations and employee relations.
- Onboarding, off boarding, contract renewals, payroll processing, probations, employee Leaves, air tickets & Liaison with PRO for VISA & other legal issues.
- Implementation & managing engagement programs
- Service Excellence projects resulting in value creation & manpower optimization.
- Performance Management redefined and implemented new process and new techniques of performance evaluation (KRA & MBO).
- HRMS Implementation
- Manpower budgeting and cost control. Optimize HR cost with increased efficiency.
- Creation of policies, procedure and implementation.
- Business partnering and reviewing human resource requirement to attain organizational goals.
- Sending out value addition reports to management for decision making.
HR Shared Services- EMEA
Talent Acquisition & HR Operations for Europe middle east and Africa region, Africa and
Leading a team which handled Employee Life Cycle transactions and Talent Acquisition for EMC (Employee Strength: 14, 000 plus) spread across EMEA(UK, Ireland, Middle East).
Key Responsibilities:
- Handle HR Operations and Talent Acquisition (Background check, Offer to Hire).
- Day to day workflow, quality and TAT analysis.
- Align with country HR Business partners, HR Leads & local stakeholders to work seamlessly
- Manage team, processes, multiple stakeholders and EMEA region specific HR leaders.
- Identify scope for new process, business case planning and focus on process transition and resource planning.
- Streamline processes, create value addition and attain process excellence.
- Responsible for creating dashboard monthly, Quarterly for the Operations Review Board. Analyzing and documenting business processes and challenges.
- Review SOP’s, get sign off by local HR leads of APJ and EMEA.
- Assign goals and IDP’s to the team, evaluate team member’s performance, quality, CSAT and camaraderie and provide regular feedback in monthly 1 on 1’s, recognize & motivate best performers by R&R’s.
- Handle annual performance review and appraisal.
- Planning and identifying key resources and deploying professional development programs for their growth.
- Handle escalations. Work with the stakeholder and team member for RCA & resolutions.
- Partner with GPO’s for updates and setting business expectations.
- Identify scope for automation and Initiate projects. Participate in global projects (implementation of case management tool/new HRMS, upgrading of HR tools).
- Processing key compliance reports and sharing with local country specific recepients.
Projects and Achievements
- Migration of HRMS to new platform.
- Streamlined processes by eliminating dependencies and attained process excellence and value addition by implementing VSM.
- Instituted team concepts to support cross training, which reduced internal team dependency and increased efficiency by 10%.
- Digitized multiple process activities, creating additional 10% efficiency and this led to new process transition.
- Creation of quality tool and centralization of quality data for better analysis.
- Part of Innovation project, focus on motivating and engaging employees to submit Ideas and be the innovator.
- Designed employee engagement activities which reduced absenteeism and increased employee morale.
- Initiated awareness on Diversity and inclusion in different streams.
- Part of global employee engagement activity on giving back to community. Adopted government schools and providing training to students on English language, Academics and cultural activities.
- Involvement in employee engagement activities for the department - “EMC Great Place to Work”.
- Part of green environment Initiative that focus on tree plantations & waste recycle.
- Received multiple Awards.
Team Lead: 2010 to 2014
HR Shared Services
Leading a team of Employee Life Cycle management
Key Responsibilities:
Manage exits (Voluntary terminations) and Verification Letter (Invite Letters, Business travel letters, employment verification letters, immigration letters, work from home letters and terminated employee verification letters), ECF’s, Employee data changes in HRMS(PeopleSoft), Benefits and daily employee queries via HR Case management tool for North America, Canada and EMEA region.
Manager attendance and overtime of employees on EAS, share monthly reports with payroll other recipients.
Process or amend pensions/ insurance enrollments or terminations. Addition/removal of dependents and handle pension/insurance.(Aon/Laya/BUPA/UHC)
Monthly & weekly reports including demographic reports based on location.
Assign work on daily basis and SLA adherence.
Prioritize time sensitive requests. Validate the daily closures.
Connect regularly with local HR Operations team, Stakeholders, Global HR Business Partners and immigration Specialists.
Keeping process documents up-to date by documenting all the process updates and changes.
Prepare monthly consolidated performance & quality report and share with the team. Root cause analysis in case of any quality issues/escalations/lower CSAT.
Creating individual & team utilization report, monthly dashboard, Quality and timeliness reports.
Manage team attendance and leaves.
Present the monthly metrics to the manager and keep the managers well informed on the workflow and other activities.
Preparing training plans for new hires in the team. Get them trained on all the processes and conduct regular cross trainings to eliminate dependency.
Other Activities:
Involvement in employee engagement activities for the department - “EMC Great Place to Work” and “Fun Committee”
Assist HR Business Partner in HR Projects.
Key Achievements:
Received multiple rewards for commitment on excellence.
Globally recognized for automating exit process.
Successful implementation of Case Management tool.
Part of global “Reward and Recognition” tool rollout.
Reduced the operating cost of the processes by conducting capacity modeling, innovation and lean implementation on exit processes.
Key Responsibilities:
- Pre-employment background screening of new joiners."
- Handling complete new hire and data management process for some of the EMEA regio"
- Creating and issuing offer letter to employees."
- Creating employee records in the organization database. Populating employee ID in"
- Providing access for required work floor."
- Coordinating with the HR advisors and updating Compensation of employees (salary"
- Handling Pension queries of employees and coordinating with the external vendors."
- Manage Contract employee database"
- Manage Job functional change"
- Processing Long Term Awards for UK and Ireland."
- Running various reports in PeopleSoft and other tools to keep the data bases matc"
- Global Mobility management"
- Employee terminations - Resignation"
- Handling Process audits done by international Teams."
Other Key Activities :
- Creating dashboard weekly"
- Assist in bulk request on various data management updates related to Employee Inf"
- Ensuring quality control norms by following on Key Performance indicators (KPI’s)"
- Coordinating with MIS team for reports and updates."
- Had been part of multiple projects"
Key Achievements :
- Trained 12-member in the team on different processes."
- Have been awarded couple of times for best performance"
- Automated manual filling of exit interview and was cash rewarded for this."
Key Responsibilities
Processing background verification.
Processing offer letters and termination letters.
Processing Employment verification letters.
Visa letters, mortgage letters, salary hike letters.
Solving employee queries.
Other Key Activities:
Responsible for maintaining various reports - Production.
Co-coordinating with the team to achieve the team targets.
Training new joiners in the team.
Allocate work to the Team.
Part of Fun committee for HRS team