Operations Officer
Rentokil Boecker
Total years of experience :7 years, 2 Months
Responsible for effective client management, appointment scheduling, team
allocation and dispatching, execution of the pest management services as per
Rentokil Boecker standards. Also works with a client-oriented attitude in order to
offer an exceptional client experience along with managing the smooth and efficient
process throughout all the departments
Communicating with the sales department regarding new clients, check and sign
survey sheets
Managing and solving call backs within 24-48 hrs.
Managed and evaluated workflow and productivity, making changes where
necessary.
Developed and implemented performance standards and procedural changes to
drive productivity and quality.
Generate and submit the assigned reports to concerned management
Effectively directed and oversaw staff, designing schedules to meet the needs of
the department as well as the needs of technicians.
Maintaining the billing system, generating invoices and account statements,
performing account reconciliation
Conduct custom collections campaigns on each client that consist of emails, phone
calls and standard mail correspondence
Performing day to day financial transactions, including verifying, classifying,
computing, posting and recording data
á Develop collections methods that consistently lead to achieving or exceeding
company financial goals
á Solve problems quickly and create resolutions that bring in revenue on a regular
basis
Negotiating suitable payment plans, Maintaining customer payment records
Writing final notice warnings to customers when payments are not being made
Contact and communicate effectively with debtors by phone to negotiate and
implement debt recovery plans
Maintain electronic records and hard copies of all payment plans, amounts paid, and
communications
Initiate repossession and other legal proceedings if debt recovery plans fail
Work closely with team members to create ways to bring in revenue and find
success as a group.
Completed weekly check runs and maintained accounting ledgers by verifying and
posting account transactions into accounting system
& Keeping track of day-to-day operational activities with minimal errors to maintain
cost-efficiency
& prepared export-import documents for internal Back office processes
& UsedTallyER'9andMSExceltoprepareweelyandmonthlyfinancialreports
& Organized and managed events scheduling for marketing purposes.
& Communicatedandresolveddisputeswithclientsregardingoutstandinginvoices,
payments and adjustments
& Handled shipping and receiving overseeing more than 30 shipments a month.
Input financial data and produced reports using Tally ER'9 & Communicated with suppliers to reconcile invoice payments.
Assessed data and information to verify entry, calculation and billing code accuracy.
Completed daily accounting task including tracing funds, preparing deposits and reconciling accounts. Compiled general ledger entries on short schedule with 100% accuracy.
Completed daily cash functions lie account tracing, payroll and wage al locations, budgeting, donating and al l types of cash and banking reconciliations with 100% accuracy.
Maintained and processed invoices, deposits and money logs.
Handling all basic banking aspects.
Cheque and cash collections.
File documents.
Reconciled accounts payable and accounts receivable to ensure accurate financial records.
Analyzed and reconciled various accounts, including accounts receivable, accounts payable and payroll.