Fatma abdelmoneam

A club in Saudi Arabia focused on providing hospitality and customer service
Increased client satisfaction by 100% by resolving 2000 monthly inquiries
and support tickets using Zendesk.
Targeting delivery efficiency by 95%, optimizing orders through Shopify and
Login Next integration.
Followed up on shipments to ensure on-time and accurate delivery.
Worked closely with internal teams to improve customer satisfaction.

Handling 60+ customer inquiries weekly through Zendesk.
Coordinating 100+ monthly e-commerce orders using Shopify and LogiNext.
Following up on shipments to reduce delays and customer complaints.
Resolving 30+ delivery and order-related issues monthly, ensuring accurate order completion
and customer satisfaction.
Maintaining and updating 500+ customer and order records in CRM systems with high data
accuracy.
Coordinating with 5+ internal teams and logistics partners to improve delivery timelines and
reduce service escalations.
Responding to customer inquiries with empathy and professionalism to maintain high service
quality and customer trust.
Assisting in improving internal workflows and customer support procedures to enhance
response time and satisfaction.

Providing remote support to European customers across 3+ regions.
Resolving 40+ technical tickets per week within SLA targets.
Documenting cases to improve resolution speed.

Supporting 50+ customers daily in English and Spanish.
Achieving monthly sales targets.
Handling bookings and payment inquiries.

Managing 80+ calls per shift.
Improving first-call resolution rates.
Updating CRM records accurately.

Assisting 30+ customers daily.
Meeting monthly sales targets.
Providing quality retail service.