Store Manager
Life Pharmacy
مجموع سنوات الخبرة :3 years, 0 أشهر
• Setup store inventories and maintain stocks with regular follow up complying to store requirements.
• Design and organize job descriptions and prepare annual performance evaluation for all employees in a prompt manner.
• Train various staff with products and company policies and evaluate performance and productivity on regular basis.
• Plan and execute budget of the stores on monthly basis and strive to achieve them.
• Work closely with the suppliers to replenish stocks
and check availability of non available items on
timely basis.
• Keep up with the DHA rules and regulations and monitor smooth functioning of the store.
• Train staff on providing excellent customer service and achieve 100% customer satisfaction.
• Liquidating stocks and minimize loss in the store due to expiry and minimize dead stocks.
• Maintain record of sales and performance of the store and work closely with the line managers to improve the productivity of the store.
• Managed and resolved any customer conflicts and complaints.
• Enrolled customer in loyalty program such as Customer Privilege Cards and texting services.
• Greeting customers at the store and offering them assistance.
• Judging whether a customer prefers to be waited on or to shop by themselves.
• Guiding customers who know what they want to the correct section or making suggestions to customers who are not completely sure of what they want.
• Offering suggestions on color, size, model depending on the customers’ requirements.
• Providing information on product care, warranties etc.
• Preparing bills or invoices, receiving cash and card payments and bagging goods. send stock for repair & maintenance.
• Maintain, receive and check stock on a weekly basis.
• Conduct sales and keep up to date information on all POLICE products
• Promote the brand to induce maximum sales.
• Train new sales staff on various products to be sold.
• Manage retail staff, including cashiers and people working on the floor.
• Meet financial objectives by preparing an annual budget; analyzing variances; initiating corrective actions.
• Formulate pricing policies. Determine daily coupons. Ensure pricing is correct.
• Work on store displays.
• Coach, counsel, recruit, train, and discipline employees.
• Evaluate on-the-job performance.
• Identify current and future trends that appeal to consumers.
• Maintain inventory and ensure items are in stock.
• Keep up with fluctuating supply and demand.
• Ensure promotions are accurate and merchandised to the company’s standards.
• Utilize information technology to record sales figures, for data analysis and forward planning.
• Ensure standards for quality, customer service and health and safety are met.
• Monitor local competitors.
• Ensure hours of operation are in compliance with local laws.
• Maintain store's cleanliness and health and safety measures.
• Organize and distribute staff schedules.
• Preside over staff meetings. Help retail sales staff achieve sales targets.
• Handle customer questions, complaints, and issues.
• Monitor and handle client queries
• Handle customer complaints
• Block fraudulent accounts
• Monitor and report fraudulent activities
Mar '11 - Apr '11 UBM Goregaon, Mumbai
Event volunteer
• Production management
• Monitoring the setup of various stalls;
• Maintaining coordination with the numerous suppliers;
• Monitoring the discipline of various zones at the events;
• Handling and maintaining good relationships with the venue & logistics providers.
SKILLS
• Microsoft office (Word, PowerPoint, Excel)
• Presentation & seminar management skills;
• Inventive and unique ideas for the event planning;
• Specialist in the events, multi-tasking, coordination, assisting meetings, producing and handling budgets;
• Well-Experienced in a negotiating contracts, arranging and overseeing staff and handling budgets;
• Excellent communication, leadership and organizational skills;
• Rapid learner able to grasp the new ideas, concepts. Dedicated attention to detail. Perform well in individual or team environment;
• Active, self-motivated, determined and flexible.
2009- 2012 B.Com (Bachelor of Commerce) 3rd Year K.P.B Hinduja College of Commerce, Mumbai Secured 70% Major subjects: Accounting, Auditing, Marketing and Human Resource Management
2007- 2009 CBSE Higher secondary education (A-Level Equivalent) Sharjah Indian School, Sharjah Secured 63% Major subjects: Accounting, Economics, Maths, Business Studies