Business Analysts Supervisor
Saudi Telecom Co.
مجموع سنوات الخبرة :30 years, 7 أشهر
Key Profile: Appointed to evaluate accomplishments and work progress as well as for resolving aging and pending customers’ orders to report on potential business impact
• Draft detailed & summary reports associated with Mackenzie initiatives to enhance business performance. Ensure resolution of technical gaps based on feasibility study and service delivery processes
• Optimize cost by recommending alternative solutions for high costs service installations. Participate in site surveys ensure OSP/ISP availability nearby customers’ premises. Maintain operational readiness of customer sites (Brownfields and Greenfields)
Enterprise Impact:
• Played key role in mapping key-performance-indicators of the third-and-fourth organizational levels to the strategic objectives of the second-and-first organizational levels of the business operations sector utilizing (bottom-up approach)
Key Profile: Appointed to set up ~ Advance Traffic Control System (ATC) ~ remote controlled traffic lights, surveillance and thermal as well as infrared cameras, and digital signage, over layer-2 and layer-3 IPVPN MPLS network for 600+ intersections around Riyadh city
• Coordinated with the solutions team to develop smart communities’ concepts & definitions, drivers & realization, solution architects for enhancing core and value-added services
• Partnered with TCI & Mackenzie consulting companies to develop supporting organization and project structure for rendering qualitative project delivery
• Interacted with clients for collating/evaluating requirements, responding to RFP as well as preparing business cases for developing telecommunications and ICT solutions
• Prepared/presented technical proposals to senior management and sales prior to bid submission. Defined BoQ with Finance
Enterprise Impact:
• Played key role in recommending cloud computing solutions, layer-2 MPLS / VPLS data center (2 Mbps - 2.5 Gbps), and harbor control center (NOC / SOC) through hosted private network L2 / L3 IP-VPN MPLS
• Successfully managed day to day activities of Jazan seaport over configured IP client-based connectivity solutions to international cloud computing website applications and resources
Key Profile: Collaborated with STC operations and external vendors to align project deliverables to customer requirements as well as ensuring seamless handover of project to operations
• Managed various project phases encompassing collation of customer requirements, implementation of BSS/OSS customized solutions including billing and mediation devices
• Defined/implemented business and functional processes encompassing customer relationship management, products portfolios, concept-to-market, order-to-cash, and trouble-to-repair as well as other interconnect services, revenue sharing, rating, billing, payments and adjustments, and revenue assurance
• Prepared RACI matrices based on estimated manpower requirements to be used by newly developed operational organization structures
• Partnered with Devoteam and Oliver Wyman to develop revenue sharing model, including support organization and project structure to achieve project delivery
• Interacted with data warehouse with SBM consulting company to provide business requirements related to data sources (data mining), modeled metadata repository, collated hierarchical elements, data dimensioning, and defined user-interface fields in the presentation tier
• Drafted business analysis documents, end-to-end testing scenarios to validate BSS/OSS integration, conducted functional and integration testing to ensure systems compliance
• Developed key performance indicators, benchmarks, and quality matrix for service fulfillment and service assurance
Enterprise Impact:
• Rated high for drafting end-to-end testing document to validate functional requirements in Siebel CRM and the backend systems: Oracle BRM, UIM, TSRM, IPSA, and ASAP
• Played key role in defining key performance metrics and benchmarks to report performance variances during the transitional period of the project
Key Profile: Collaborated with cross-functional stakeholders to align applications, systems modifications and technologies with telecom regulations and operational procedures
• Interacted with STC strategic unit to develop time-to-market concept by implementing various process improvement initiatives
• Managed product development life cycle and service delivery to EBU customers including cross departmental post project reviews for integrating business plans
• Defined service scopes to set up enhanced VPN point-to-point, CBLS, QoS/CaS, MRS, and VPLS SLA management requirements & tools
• Functioned as SPOC to manage EBU projects with vendors and consulting companies such as: Booz & Co, Earnest & Young, Peppers & Rogers Group, IBM, NTG Clarity, TATA, and Wipro to implement several projects related to the Enterprise business operations
• Liaised with internal & external teams for seamlessly implementing project in compliance to project SLA parameters
Enterprise Impact:
• Functioned as member of STC committee to participate in transformation project to develop “to-be” processes of service fulfillment and service assurance based on eTOM, ITIL Frameworks
Key Profile: Collaborated with HayGroup and Booz-Allen consulting companies to align new organizational structuring with customer-centric strategic objectives to fulfill marketing requirements
• Developed level-3 and level-4 organizational structuring of the enterprise, home, personal, wholesales business units, shared service sectors
• Set up HayGroup grading systems and frameworks to evaluate manpower planning, existing jobs & grades, designing new jobs & jobs families, defining jobs drivers and rationales
• Organized meetings to update steering committee and sponsors about project status reports for implementing corrective and preventive actions
• Functioned as member of business development team to customize IT solutions in HRMS Oracle Suite
Enterprise Impact:
• Played key role in defining deployment plans to roll over 450 level-3 and lavel-4 management personnel into jobs rotations program for subsequently implementing succession planning programs
Key Profile: Collaborated with Booz-Allen consulting company in implementing various programs as well as process related processes, tools, services, and technologies
• Led a team of project managers and specialist engineers in effectively implementing strategic capability projects
• Prepared/presented business cases defining project requirements, teams and program maps for obtaining approval for mandates
• Participated in cross departmental post project reviews to align/integrate with business plans
Implemented STC Integrated Customer Management Systems (ICMS), and integrating multi-period billing and multi-function services software packages highlighting: customer care, order management and service provisioning of landline and mobile as well as data services, network outside plants, billing, selling, loyalty management, and fault management.
Programmed digital transmission and service utilities in embedded Unix / GNU “C” platform, developed front-end software utility tools for TITAN©5500 digital cross-connect switching, to integrate fault management, element configuration, and network monitoring from a central point to schedule periodical and on-demand network audits, alarms, isolation-and-recovery, optimizing memory management, and running systems mirroring and backup services. All assignments involved generating products definitions, high-level and detailed designs, unit-and-functional testing, coding, and rolling-out software releases.
Programmed mobile services and features in embedded Unix "C" language and "K-shell" scripts, developed software products and utility tools utilized in mediation devices equipment and configuration management databases to automate O&M services to manage all network elements remotely with a variety of automated tasks, including initialization, discovery, categorization, and baseline configurations through mobile control-centers (MSC).
Thesis: Object-Oriented Analysis/Programming versus Relational Database (RDBMS). Honor List - GPA 3.46/ 4.00.
Valedictorian & President list