Technical Support Engineer ( Help desk)
Delta RS (Computer Shop)
مجموع سنوات الخبرة :9 years, 11 أشهر
Fix customers problems and issues about (software and hardware)
Gives a advice and tips to customers about (software and hardware)
Support customers to take decision about, what products are suitable for them
1- Install computer peripherals for new employees
2- Install, modify, and repair computer hardware and software
3- Run diagnostic programs to resolve problems.
4-Respond to email messages for employees seeking help
5- Follow up with employees to ensure issue has been resolved
6- Gain feedback from employees about computer usage
7- Run reports to determine malfunctions that continue to occur
8- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
9- Application Engineer
A - Define devices for a project that can fit with the function has requested from the customer or needed in project diagram, check compatibility for this devices and
for the project
B- Support Customers by information About Advantech family, show them how ca
use devices specify errors and fix it
Handling all Customers needs, inquires and Complaints
Marketing life insurance programs for personal and corporations.
Reasons of quit: No fixed salary.