Mustafa Aziz

• Preparation of monthly, quarterly, and annual consolidated results under IFRS.
• Analysis of group performance, identifying key drivers and trends for senior leadership.
• Balance sheet reviews, reconciliations, and data integrity checks.
• Preparation of statutory accounts, audit deliverables, and technical accounting papers.
• Collaboration with global finance teams to consolidate financial information.
• Interpretation and application of IFRS, supporting policy updates and new standards.
• Contribution to process improvements, system enhancements, and automation initiatives.
• Support for month‑end and year‑end close processes.
• Preparation of management reports and insights for CFO and Executive Committee.
• Liaison with external auditors and support during audit cycles.

• Establishing and developing positive relationships with senior members of client
personnel. Seeking and actively encouraging client feedback and ensuring the
team takes appropriate action.
• Developing and managing my own client portfolio, primarily focusing on entities in
the manufacturing and service sectors. Additionally, also managing entities within
not-for-profit sector.
• Working as a junior manager on engagement; obtaining an in-depth knowledge of
the clients business and using it to identify risk factors and develop a detailed
planned audit approach.
• Communicating effectively with other departments in response to engagement
needs.
• Preparing reports including audit plans and/or audit findings and presenting them
to the client.
• Effectively recognising and dealing with client issues; delivering prompt and
appropriate responses; managing expectations and potential problems.
• Identifying areas of risk and taking clear action to address those risks. Delivering
value to clients by consistently providing high quality service and creative
solutions.
• Investing time in coaching, mentoring, developing junior members of the audit
team. Identifying team members development areas and providing support to aid
improvement.
• Providing honest and constructive feedback to colleagues during, and on
completion of, assignments on a timely basis. Contributing positively to training
and development activities of team and more broadly across the office/firm.
• Planning activity and resources to deliver a range of assignments/projects and
dealing effectively with conflicting demands and deadlines.
• Taking accountability for and initiative in operational delivery to client and seeking
partner input at key points throughout the assignment
• Taking personal responsibility for decisions and actions within the scope of
responsibility. Also, encouraging the involvement of all team members in project
management.
• Allocating supervisors and assistants with appropriate roles and responsibilities
based on their experience and competence.
• Performing onsite reviews on a timely basis to ensure that issues are resolved
and addressed adequately.
• Ensuring quality of work by implementing robust review processes. Engaging in
the QAD process, identifying actions to improve audit quality and developing and
implementing an appropriate action plan.
• Obtaining feedback on self-performance from all senior personnel on the
engagement team including RI and Senior manager.
• Identifying commercial issues accurately and at an early stage, generating new
ideas and fresh approaches to client issues.
• Proactive in responding to legislative changes and potential impact on
clients/firm.
• Utilising a variety of sources of information for the benefit of self, team and clients
including internal guidance, relevant reporting framework and ISAs.
• Researching relevant technical requirements thoroughly, where appropriate,
seeking second opinions from the RI or other specialists.
• Managing my own line team by preparing for and holding annual appraisal
meetings with all line team members (LTMs). Carrying out regular check-ins with
the LTMs ensuring they have received timely and constructive feedback.
Ensuring they are always up to date with their training requirements. Reviewing
and approving practical work experience and AQ time of LTMs, ensuring they are
up to date with ethics training requirements and engaging fully with exam failure
processes where applicable.

• Carrying out review of completed audit files to assess whether the firms
procedures and relevant reporting framework have been complied with.
• Being comprehensive in coverage and scope of reviews by performing full scope
reviews on the significant risk areas of the audit file. Ensuring appropriate and
sufficient audit evidence has been obtained and documented on file.
• Performing limited scope reviews of the new manager files to identify areas of
improvement for their development.
• Providing feedback and score based on the audit file reviewed and being critical
in identifying areas for improvement. Leading to continuous improvement in
quality and efficiency of audit work.
• Constructively communicating the review findings to the audit team, including RI
and manager, recommending goals and objectives for next year or future audit
jobs.
• Giving due recognition to good examples of quality work by nominating
individuals and/or team for audit quality award.
• Constantly liaising with a network of Quality Champions based in different offices,
giving them quality tips to be shared across their relevant offices.

• Having a thorough understanding and adherence to audit methodology and
required quality standards
• Proactively managing personal technical development, which includes attending
all mandatory technical updates
• Taking responsibility for CPD and maintaining CPD records
• Developing wider sector specialisms with a view to specialising if appropriate
• Maintaining a detailed understanding of audit and accounting standards
• Demonstrating effective professional scepticism with the ability to review financial
statements
• Understanding and adhering to audit ethical standards

• Demonstrating awareness of RSM audit methodology and required quality
standards
• Passing all exams in accordance with RSM exam training policies
• Beginning to develop an understanding and awareness of audit and accounting
standards
• Having an awareness of RSM training courses and attending any appropriate
courses
• Gaining exposure to all major areas of audit file
• Starting to develop professional scepticism
• Building an understanding of professional ethics and audit ethical standards

• Carrying out full and comprehensive investigation into PPI complaints for loans,
credit cards and mortgages from acknowledgement stage to final response letter
• Reviewing credit agreements, policy booklet, application forms and customer files
to ensure all relevant products and accounts have been taken into consideration.
• Contacting customers during investigation stage to obtain necessary information
where required.
• Investigating complaints and deciding whether complaints are upheld or rejected.
• Performing complex manual and auto calculations for successful complaints
which involve complex chain structures, accounts sold to debt collection
agencies, multiple account holders and previously refunded accounts.
• Issuing Final Response Letters and processing redress payments for successful
complaints after conducting complex manual and auto calculation,
• Contacting third parties such as IVA companies, Bankruptcy Official Receivers
and claim management companies
• Answering inbound customer calls and solving customer queries regarding
account information, letter contents, redress breakdown, rebate, claim and refund
figures,
• Working in a fast-paced environment in order to reach individual and team targets
using time management and organisational skills.

• Reviewing customer cases relating to the sale of annuity products by having a
strong focus on correct outcomes and the principles of treating customers fairly,
• Providing consistent feedback and suggestions on improving existing processes
and procedures to increase productivity and eliminate inefficiencies,
• Improved communication skills by carrying out reviews of verbal & written
communication and making an informed judgement,
• Assessing evidence collated from third parties to review case; adhering to
relevant performance standard,
• Checking complex redress cases to ensure that internal compliant procedures
and standards are met, and fair outcome is reached for the customer as well as
for our client, developed analytical and letter writing skills with strong attention to
detail,
• To date, one of the highest quality scores across the project within Review as a
result was promoted to SME (Subject Matter Expert) to floor walk and assist
other case handlers queries,
• Working with a wide range of systems to manage data, utilising and improving
Microsoft Office skills,
• Have also deputised as a Team leader, tasked with allocating workloads and
managing the teams performance and quality.
• Required working to an extremely tight deadline, taking ownership of workload
and often working far beyond standard working hours where necessary
• Using my own rational and logical approach when making judgements,
improving problem-solving skills

• Proactively engage with different units and colleagues to understand underlying
client-servicing needs and identify opportunities for innovative solutions.
• Attend budget meetings, liaise with the budget holders and assist them with
monitoring budget/expenditure.
• Assisting my supervisors in compiling year-end accounts as well monthly
deadlines.
• Maintain good professional relationships with other departments and also provide
a high-quality service.
• Dealing efficiently and effectively with customer comments, enquiries, and
complaints as appropriate, which provided me with the opportunity to enhance
my communication skills, both verbal and written.
• Enhanced ability and confidence to take my own initiative and start-ups as I
conducted a mini audit/review of Councils bank accounts, identifying risks of
errors or frauds and coming up with suitable solutions. I completed my placement
project on this mini audit as a part of my university requirement.
• Identifying errors in existing trends and relaying these back to Team
Managers/Ops Management where possible to mitigate risk of human errors.
• I was also responsible for invoice management i.e., raised new invoices and
ensured outstanding invoices are paid.