Sales & Services Manager
BANK OF JORDAN
Total years of experience :22 years, 3 Months
•Developing and executing strategies and plans to achieve business and revenue ambitions
•Identifying business opportunities and implementing plans to exploit the same.
•Oversee branch operations ensuring adherence to policy and procedures.
•Driving customer delight and ensuring superior customer service.
•Client acquisition among small- and medium-size organizations, devising
•Team management and training to build competencies and capability.
Achievements:
•Achieved 6M $ as a credit facilities for the organization.
•Recorded over 20M $ as a saving accounts and Deposits Accounts.
•Successfully developed a comprehensive database for contacting more than 80% of all the merchants, manufacturers and high class companies.
•Conducted more than four certificate courses including basics of banking operations - letters of guaranties - letters of credit - collections for branch employees.
Accountable for smooth day to day operations as well as maximising revenue and profits, reporting to Branch Manager and supervising 16 employees.
•Identifying high potential sales opportunities and prioritizing efforts to actualize the opportunities.
•Formulated client specific sales and marketing strategies.
•Ensured compliance with all service clauses, and resolution of all customers issues
•Networking with potential and existing clients, suggesting value added services/ communication solutions.
•Trained new employees ensured optimum customer service
Achievements:
•Achieved corporate credit facilities of $9M mobilized over $32M as a saving accounts and Deposits Accounts.
•Facilitated contact with 90% of merchants, manufacturers and key companies by developing a large database.
•Key role in establishing two bank branches recognized as most famous banks in Middle East (Blom Bank).
•Achieved 14M $ (appox) as a retail loans (personal-cars-housing)
•Rapid career growth - Customer Service Officer to Assistant Manager within 5 years.
Growth Path:
•Jun ‘10 - May ‘11: Assistant Manager > Feb ‘10 - May ’10: Retail, Credit Supervisor > Jul ‘09 - Jan ‘10: Branch Supervisor > Sep ‘08 - Jun ‘09: Trade Finance Officer > Dec ‘06 - Sep ‘08: Trade Finance Officer >Oct ‘05 - Nov ‘06: Head Teller/Customer Services Officer
Responsible for leading 32 employees to coordinate sales and promotional activity reporting directly to the general manager.
•Handled national and regional campaigns in coordination with the general manager.
•Networking and building client relationships.
Achievements:
•Nearly tripled sales from 25% to73%
•Increased revenues up to $ 600000 annually by building strong client relationship with 3 major corporations
•Built a winning team of 60 trained sales agents and created training material standardized by the company to train entry-level sales people.
•Enabled ties with 6 new corporate clients through an effective sales campaign.
Reported to Sales Manager and supervised 12 reportees to assist the sales manager in national and regional campaigns.
•Represented the company in community trade shows and conferences.
•Resolved customer queries and rendered professional advice /solutions.
Achievements:
•Successfully maintained expense and revenue budget for branch office and managed the yearly sales budgets.
•Created sales campaign that enabled ties with 8 new corporate clients.