Field Engineer
Al Jeraisy Group company
Total years of experience :12 years, 2 Months
• Providing technical filed support for all airlines employees in Jeddah airport troubleshoot hardware and software issues, related to FIDS, AMS, Desktops, Laptops, Printers and various hardware and software.
Computer Engineer - IT Helpdesk Department 08/2012 - 09/2016
• Provided technical support for Saudi airlines employees and ensured to report all technical issues to the support team. Trained as a desktop engineer and performed operating system and application installations, and drivers, and configured network properties and hardware.
• Became the Shift Lead and senior agent representative.
• Was part of the IT Disaster Response team for major incidents
Computer Engineer - Location Support Department 09/2016 - 05/2017
• Provided technical field support for Saudi airlines employees and troubleshoot hardware and software issues, related to Desktops, Laptops, Printers and various hardware and software. Handled escalated technical issues and ensured that the proper resolution is found.
Computer Engineer - Vendor Management Department 05/2017 - 08/2017
• Managed the IT asset inventory for computer parts and IT equipment
• Communicated with numerous vendors for computer parts and IT equipment
• Repaired Computers and replaced failed components including, Monitor and laptop screens, desktop motherboards, and various parts.
• Configured new computers with the organization custom OS images
• Managed asset disposable and its procedures
as a Cashier and managed stocked Items and Records. (Summer
as a Cashier and was assigned to monitor the aisle stocks and restock them.
• King Abdulaziz University (Jeddah CC) High Diploma Degree in Network Administration – 2012 • Jeddah Community College English Training Program, Completed Two English Certificates – 2011