Sales Senior
max
Total years of experience :3 years, 7 Months
Sells products by establishing contact and developing relationships with prospects.
Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommend- ing profit and service improvements.
Identifies product improvements or new products by remaining current on in- dustry trends, market activities, and competitors.
Prepares reports by collecting, analysing, and summarising information Main- tains quality service by establishing and enforcing organisation stan- dards.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal net- works; benchmarking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
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Take customer calls and provide accurate, satisfactory answers to their
queries and concerns
De-escalate situations involving dissatisfied customers, offering assistance
and support
Call clients and customers to inform them about the company’s new
products, services and policies
Guide callers through troubleshooting, navigating the company site or
using services
Review customer or client accounts, providing updates and information
about billing and other account items
Collaborate with other call centre professionals to improve customer
service
Help to train new employees and inform them about the company’s
customer management policies