Mustafa Hussien

- Organizing regular administrative meetings.
- Making the required calls and arrangements for completing the tasks.
- Managing and organizing the administrative filing system.
- Establish work procedures and schedules, and keep track of the daily work of the clerical staff.
- Handle other administrative tasks as assigned
- Schedule meetings and arrange conference rooms.
- Managing the searching for new employee's process (using internet, and phone)
- Conducting initial interviews for different levels to choose the best one who fits in the job description required and the company’s culture
- Managing social media platforms such as Facebook and Twitter.

- Own and manage the client relationship: resolving calls efficiently and effectively.
- Ensure service level agreements are met and maintained.
- Be proactive in regards to the improvement of processes and procedures.
- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.

- Getting customer interest on our service / product.
- Achieve high transferring and closing percentage.
- Collect & document customer basic information.
- Giving clear information about our product / service to the customer.
- Identify & escalate priority issues.
- Follow-up with customers when necessary.
- Close sales and meet monthly sales goals in accordance with development plan.