Senior Information Technology Administrator
Option One International
Total years of experience :21 years, 0 Months
Utilize extensive technical skills to deploy and administer Microsoft Windows operating environment and email system to increase corporate productivity.
Effectively administer the file and print sharing solution to enhance organizational efficiency.
Proficiently maintain endpoint security, achieving zero incidents to date.
Skillfully administer firewall for network security and anti-spam efforts, with less than 3% false positive emails.
Administer the enterprise backup solution and storage with offsite disaster recovery solution to ensure a reliable system in the event of an emergency.
Provide day-to-day oversight of IT infrastructure, network security and outsourced vendor relationships.
Collaborate with management team to identify strategic IT initiatives and facilitate the adoption of technology-based solutions.
Manage internal help desk support team and implement new web support portal to streamline the IT support process; develop internal IT assets tracking database, IT operation guidelines, disaster recovery plan.
Lead the efforts to define, analyze and implement technical and functional improvements.
Establish the scope of projects, business and technology analysis, development and testing requirements throughout system development lifecycle.
Provided exceptional customer service while serving on various teams on the KNPC Outsource Project.
Utilized extensive technical skills to administer file and print sharing for more than 8, 000 end users.
Deployed software and monitored the system for more than 6, 000 users to increase end-user productivity.
Updated and maintained user email metadata to ensure technical needs were exceeded.
Effectively migrated user data to upgraded system to increase end-user efficiency.
Installed and configured datacenter server infrastructure, maintaining the system to ensure maximum system uptime.
Effectively led the on-site support and remote support team to provide exceptional customer service while delivering a dependable server system.
Skillfully managed user accounts, share folder and printers, and configured parameters to increase system stability.
Troubleshot workstations and notebooks, and led a team of 30 engineers in the PC and notebook replacement project.
Prepared daily plan for replacement tasks to ensure efficient and rapid replacements with minimal impact on users.
Created master image of user system to efficiently deploy the system to more than 6, 000 enterprise clients.
Installed and tested various applications used by each department to ensure the applications could be integrated into the system safely and effectively.
Monitored and drove accountability for IT projects and services, including delivery, performance and functionality.
Developed technical solutions by assembling staff, vendor and service resources to evaluate, design, test, install and maintain hardware, applications and software.
Streamlined the requirements gathering processes to support the development of newly enhanced features and functions.
Utilized extensive networking skills to maintain and troubleshoot corporate client’s local area network, ensuring maximum system uptime.
Provided LAN administration, including adding and deleting users, performing regular backups, occasional restorations from tape and maintaining LAN security, to deliver a dependable system with minimal downtime.
Supplied preliminary troubleshooting for integrated business systems, point-of-sale product at client sites.
Determined computer-related needs for entire corporation’s clients to ensure all technical needs were exceeded.
Planned for disaster recovery and tested the disaster recovery plan to ensure a reliable system could be reinstated in the event of an emergency.
Guided clients and users on tough technical problems, demonstrating service scalability, application enhanced performance, 24x7 availability and exceptional support.
Responsible for hands-on server administration, hardware acquisition, installation, capacity planning and troubleshooting network related issues in a 24x7 support environment.
Implemented, maintained, and oversaw all aspects of the information technology systems and solutions.
Utilized extensive networking skills to install and configure hubs, switches and routers.
Provided exceptional customer service while delivering support for client issues related to hardware, software and network problems.
Skillfully configured the operating system for more than 1, 000 clients in remote sites for various services and software, and configured network printers and LAN to increase end-user productivity.
Suggested high-level recommendations on upcoming technology needs and priorities.
Maintained accurate and timely data on current and past technology operations.
Supervised technological purchases while sustaining annual IT budget
Worked collaboratively with senior management on IT strategies to provide a premium level of service to customers.