Mustafa Kamal, IT Support Engineer

Mustafa Kamal

IT Support Engineer

Tetrias

Lieu
Émirats Arabes Unis - Abu Dhabi
Éducation
Baccalauréat, Information Technology
Expérience
4 years, 1 Mois

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Expériences professionnelles

Total des années d'expérience :4 years, 1 Mois

IT Support Engineer à Tetrias
  • Soudan - Khartoum
  • novembre 2021 à mai 2022

Identifying hardware and software solutions.
Install and configure computer hardware operating systems and applications.
Monitor and maintain computer systems and networks.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Networking Switches Management (HPE) - Configure Access / Trunk Ports, VLAN, and Routing.
Experience of Cloud Technologies, AWS and Azure.
Wi-Fi AP Management / Support / Troubleshooting (HPE ARUBA).
Firewall Management - Access Policies with UTM,
IPSEC/SSL VPN (Fortinet).
Experience of Email Technology and Web Proxy.
Basic Cyber Security Experience.

IT Support Engineer à Primary key
  • Soudan - Khartoum
  • mai 2018 à octobre 2021

Performed Daily system monitoring to ensure integrity and availability.
Installing and upgrading hardware and software for end-user systems.
Resolving network-related issues like a local area connection problems, network access, internet, dial-ins, etc.
Virtualization Management - VMWare.
Assisting in the installation of technology like printers, scanners and cabling systems.
Responsible for local area network cables, network interface cards and wired switches installation.
Microsoft Servers / AD / DNS / DHCP Management & Troubleshooting.
Remote Support, Configure & Troubleshooting using Tools - Team-viewer/Any Desk

Éducation

Baccalauréat, Information Technology
  • à The University Of Science And Technology - Sudan
  • octobre 2017

Specialties & Skills

Organizing
Attention to Details
Communication
Virus Removal
Red Hat Linux
Team Work
Team Leader
Problem Solver
Software Installation
Hardware Support
Cloud Computing
Critical Thinker
Time Management
Microsoft Azure
Programming
Microsoft Office
Windows Server

Profils Sociaux

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Langues

Anglais
Moyen
Arabe
Langue Maternelle

Adhésions

Shabab Charity Group
  • member
  • April 2013