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Mustafa Kotwal, Executive Team Leader, Logistics Operations

Mustafa Kotwal

Executive Team Leader, Logistics Operations·May International Global Shipping Co.

Kuwait

Bachelor's degree, Accounting And Administration

Work experience

Total years of experience: 3 years, 6 months

Executive Team Leader, Logistics Operations

January 2025 - Present

May International Global Shipping Co.

Al Kuwait, Kuwait

January 2025 - Present

• Delivered zero SLA breaches across all active freight accounts by building end-to-end shipment
monitoring and a structured escalation protocol from quotation to final delivery.
• Maintained 95%+ customer satisfaction — tracked via client feedback and retention data — through
proactive communication frameworks and same-day issue resolution.
• Reduced vendor costs and improved profit margins by negotiating multi-modal freight pricing
agreements and consolidating supplier contract terms.
• Generated qualified leads and grew the new-customer pipeline by developing targeted marketing
campaigns across Kuwaits international shipping segment.
• Prepared commercial quotations, operational reports, and logistics documentation supporting data
backed decisions for senior stakeholders.
Company industry:
Distribution, Supply Chain & Logistics

Freight Operations & Documentation Specialist

January 2024 - January 2025

Posta Plus

Al Kuwait, Kuwait

January 2024 - January 2025

• Managed high-volume freight operations with real-time shipment monitoring, reducing transit delays
by identifying supply chain bottlenecks before escalation.
• Achieved 100% customs and regulatory compliance across all shipments by preparing, verifying, and
auditing shipping documents, commercial invoices, and clearance paperwork.
• Redesigned internal documentation workflows, cutting processing time and reducing administrative
error rates — the improvement was adopted company-wide.
• Served as primary liaison between clients, suppliers, and transport partners — resolving discrepancies
and maintaining seamless communication across the full logistics chain.
• Produced daily and weekly operational reports used by management for capacity planning and
performance benchmarking.
Company industry:
Distribution, Supply Chain & Logistics

Sales Operations Executive

January 2023 - January 2024

Ship Hold for Shipping and Logistics

Al Kuwait, Kuwait

January 2023 - January 2024

• Designed tailored logistics service solutions for clients by mapping their supply chain requirements —
increasing conversion rates and repeat business.
• Supported leaderships quarterly business reviews by maintaining accurate CRM records, sales
pipelines, and performance dashboards.
• Reduced overhead costs by implementing process improvements across logistics coordination
workflows and vendor management operations.
Company industry:
Distribution, Supply Chain & Logistics

Education

Bhupal Noble University, Udaipur India

April 2021

April 2021

Bachelor's degree, Accounting And Administration

India

GPA (percentage): 61.25%

GPA (percentage): 61.25%

Bachelor of Commerce Specialized in Accounting & Salesmanship

Bhupal Nobles University

January 2021

January 2021

Bachelor's degree, Administration And Commerce

India

Rajasthan Board

January 2018

January 2018

High school or equivalent, Commerce

India

GPA (percentage): 60%

GPA (percentage): 60%

Bachelor of commerce

Skills

Fast Learning
Expert
Fast Learning
Expert
Team Player
Expert
Team Player
Expert
Hardwork
Expert
Hardwork
Expert
Punctuality
Expert
Punctuality
Expert
Employee Loyalty
Expert
Employee Loyalty
Expert
ENTHUSIASM
Intermediate
ENTHUSIASM
Intermediate
MEMOS
Expert
MEMOS
Expert
RESEARCH
Expert
RESEARCH
Expert
SCHEDULING
Expert
SCHEDULING
Expert
MVS (OS)
Expert
MVS (OS)
Expert
FILING
Expert
FILING
Expert
PRIORITIZATION
Intermediate
PRIORITIZATION
Intermediate
POSITIVITY
Intermediate
POSITIVITY
Intermediate
SELF MOTIVATION
Intermediate
SELF MOTIVATION
Intermediate
STRONG WORK ETHIC
Intermediate
STRONG WORK ETHIC
Intermediate
QUICK LEARNING
Intermediate
QUICK LEARNING
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate
CALMNESS UNDER PRESSURE
Intermediate
CALMNESS UNDER PRESSURE
Intermediate
TIME MANAGEMENT
Intermediate
TIME MANAGEMENT
Intermediate
ARTICLE (PUBLISHING)
Beginner
ARTICLE (PUBLISHING)
Beginner
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
HUBSPOT
Beginner
HUBSPOT
Beginner
excel
Intermediate
excel
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
ABILITY TO MEET DEADLINES
Intermediate
ABILITY TO MEET DEADLINES
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPUTER AIDED DESIGN
Intermediate
COMPUTER AIDED DESIGN
Intermediate
INDEPENDENT THINKING
Intermediate
INDEPENDENT THINKING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
MARITIME LOGISTICS
Intermediate
MARITIME LOGISTICS
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
ADVERTISING CAMPAIGNS
Intermediate
ADVERTISING CAMPAIGNS
Intermediate
BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
CONTRIBUTION MARGINS
Intermediate
CONTRIBUTION MARGINS
Intermediate
CUSTOMS PROCEDURES
Intermediate
CUSTOMS PROCEDURES
Intermediate
PRICING STRATEGIES
Intermediate
PRICING STRATEGIES
Intermediate
SUPPLY CHAIN OPTIMIZATION
Intermediate
SUPPLY CHAIN OPTIMIZATION
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
PUNCTUALITY
Intermediate
PUNCTUALITY
Intermediate
RELIABILITY
Intermediate
RELIABILITY
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
END TO END ENCRYPTION
Intermediate
END TO END ENCRYPTION
Intermediate
FREIGHT FORWARDING
Intermediate
FREIGHT FORWARDING
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
LOGISTICS MANAGEMENT
Intermediate
LOGISTICS MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
SUPPLY MANAGEMENT
Intermediate
SUPPLY MANAGEMENT
Intermediate

Social profiles

Languages

English

Expert

Hindi

Expert

Arabic

Beginner

Training and Certifications

Certifications
Valid Driving License Available
Customer Service Problem solving & Troubleshooting
Valid Driving License Available
Digital Advertising
Customer Service Problem solving & Troubleshooting
Valid Driving License Available
Digital Advertising
Customer Service Problem solving & Troubleshooting
Digital Advertising
Customer Service Problem solving & Troubleshooting
Bachelor of Commerce
Apr 2021

Hobbies and interests

Travelling