Front Desk Manager
Rose Rayhaan by Rotana
Total years of experience :16 years, 7 Months
· In charge of daily front office operation for a 462 rooms property.
· Leading and coaching front desk team towards achieving highest level of exceptional guest service and
satisfaction results through the implementation of all corporate and property standards and policies.
· Ensuring that front desk team is actively involved in promoting and selling companies loyalty program.
· Ensuring that upselling target is always achieved and exceeded to maximize hotel revenue.
· Ensuring that all accounting and auditing practices are in line with company policies, governmental
requirements.
· Handling all front office reports.
Designated to be replacement for a night manager, handling daily night reports, attending to guest
complaints with reasonable solution. Troubleshooting over booking situations.
Amer Group
-I was assigned to assist in the operation of the front office department at the start up time, handling monthly reports; I was assigned to increase the hotel’s market share by introducing new business deals.
-Troubleshooting of overbooking situations.
-I was guest satisfaction motivated sticking to the hotel’s policies and procedures.
Designated to some special assignments from the managing director. Assigned to handle sales and purchases documentation cycles starting from receiving the orders up to delivering the final product to clients, starting from placing the purchases orders up to receiving the purchases respectively. Warehouse in and out control cycle and assigned to generate daily and monthly reports to the top level management. Assigned to keep good command of personnel files and their attendance following Egyptian labor law. Organize the administrative job traffic to maintain a lean work flow.
I was assigned to take care of the reservations and accommodations, as well as handling night reports, all different guest complaints and assuring 100% guest satisfaction sticking to the hotel’s policies and procedures.
-I was assigned to take care of guests check in and check out, as well as handling night reports, all different guest complaints and assuring the utmost guest satisfaction sticking to the hotel’s policies and procedures.
-I was organizing the guests wake up calls, group payments and meal plans.
-Taking inbound reservation calls.
-In Charge of reservations department “Up selling, competition & contracting”
-I was assigned to handle Reservations, nationalities, market segmentation & revenue daily, monthly, & yearly reports.
-Pre-opening, soft opening & grand opening front office department team.
-Running more than 500 rooms in a 5 stars resort.
-Handling daily check in & check out procedures “Mainly Multi National Groups”, preparing full amenities for arrivals and informing other departments.
Egyptian History & Monuments, Egyptian Hieroglyphs Calligraphy, Islamic History, Roman History
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