Application Developer
77 Media
مجموع سنوات الخبرة :1 years, 9 أشهر
Establishing a detailed program specification through discussion with clients.
Working as a part of a team, which may be established purely for a particular project to write a specific section of the program.
Testing sample data-sets to check that output from the program works as intended.
Conducting testing and installing the program into production.
Reacting to problems and correcting the program as necessary.
Evaluating and increasing the program's effectiveness.
Adapting the program to new requirements, as necessary.
Conducting user-acceptance testing to ensure the program can be used easily, quickly and accurately.
Writing detailed documentation for the operation of the program by users and computer operators.
Consulting manuals, periodicals and technical reports to learn new ways to develop programs and maintain existing skills and knowledge.
Updating, repairing, modifying and developing existing software and generic applications.
Ensuring ownership of customer issues reported and see problems through to resolution.
To deal with E-commerce business with online Tech Support (Casper Key &Norton anti virus).
To Keep records of all the product key of the various customers and updating timely.
Dealing with insolvency cases.
Reinstalling and Re-troubleshooting of the Customers.
Managing colleagues, workloads and deadlines.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues.
Prepare accurate and timely reports .
Document knowledge in the form of knowledge base tech notes and articles .
Help resolving customer issues using Team viewer.
looking for a job in information technology/software firm as a fresher and wants to improve my skills more.Wants to help myself and the firm to increase it growth by working in it as a team member.