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Mustafa Omer, Duty Manager

Mustafa Omer

Duty Manager·Etisalat UAE, Dubai International Airport

Saudi Arabia

Bachelor's degree, French

Work experience

Total years of experience: 7 years, 4 months

Duty Manager

May 2024 - March 2026

Etisalat UAE, Dubai International Airport

Dubai, United Arab Emirates

May 2024 - March 2026

company policies
Company industry:
Telecommunications
Job role:
Management

Customer Service & Sales Executive

October 2023 - May 2024

Etisalat UAE

Dubai, United Arab Emirates

October 2023 - May 2024

• Delivered excellent customer service following SGOT (Smile - Greet - Offer - Thank).
• Resolved customer issues independently and maintained satisfaction levels.
• Promoted new products and cross-sold company services.
• Maintained strong product knowledge and operational compliance.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer Service & Sales Representative

October 2023 - May 2024

Etisalat UAE

Dubai, United Arab Emirates

October 2023 - May 2024

• Promoted products and increased sales through cross-selling
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Social Media Content Creator

October 2022 - May 2023

Sitel,

Rabat, Morocco

October 2022 - May 2023

• Created engaging digital content to increase audience engagement
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Marketing and PR

Call Center Agent

August 2018 - October 2022

beIN SPORTS,

Rabat, Morocco

August 2018 - October 2022

• Resolved inquiries related to subscriptions and technical issues
Company industry:
Media Production
Job role:
Customer Service and Call Center

Education

Mohammed V University

January 2019

January 2019

Bachelor's degree, French

Morocco

Mohammed V University

January 2019

January 2019

Bachelor's degree, French

Morocco

Skills

CROSS SELLING
Intermediate
CROSS SELLING
Intermediate
COMPLIANCE RISK
Intermediate
COMPLIANCE RISK
Intermediate
EDITING
Intermediate
EDITING
Intermediate
INDUSTRIAL EQUIPMENT
Intermediate
INDUSTRIAL EQUIPMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMS BROKING
Intermediate
CUSTOMS BROKING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES MANAGEMENT
Intermediate
SALES MANAGEMENT
Intermediate
SALES STRATEGY
Intermediate
SALES STRATEGY
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Languages

Arabic
Beginner
English
Beginner
French
Beginner

Training and Certifications

Certifications
Fundamentals of Digital Marketing
Risk & Fraud Prevention
Certified Store Manager
Microsoft Certified Solutions Associate (MCSA)
Cisco Certified Network Associate (CCNA)
Certified Store Manager
Microsoft Certified Solutions Associate (MCSA)
Cisco Certified Network Associate (CCNA)
Etisalat Sales Masters
Fundamentals of Digital Marketing
Risk and Fraud Prevention
Search Engine Optimization
Sales & Marketing