Customer Service Representative
M. H. Alshaya Company
مجموع سنوات الخبرة :12 years, 11 أشهر
Consistent and have good communication skills with the team and all the managements.
Have a good personal relation with the customers with highest level of customer service as well as with the co-workers.
Can handle and manage the customer issues with any situations and provide them the customer satisfaction.
Have the ability of managing, controlling and handling the inventories for the consumables.
Sincere and capable of following the Standard Operation Procedures of the facility.
Capable of giving the training to the trainers for the department as per the instructions.
Have a good listening skills and capable of grasping the contents fast.
•Welcome customers to the shop and assist with purchase decision.
•Arrange the products as per merchandising standards and handle the payment using cash, cards or gift certificates.
•Aware of any current promotions the company is running and what items it has in stock.
•Proficiency in using Oracle Retail Store Inventory software to order products that is low in stock.
•Offer face-to-face advice to customers on the stores products.
•Ensure that all areas are clean and adhere to the company’s clear floor policy and Health and Safety requirements.
•Handle customer complaints in a calm manner.
•Handle customer complaints on social media and take appropriate action to resolve, close and report to direct management.
•Assist scanning coordinator to choose the product of the week.
& Data Entry
•Prepares source data for computer entry by compiling and sorting.
• Information; establishing entry priorities.
•Maintain customer confidence and protects operations by keeping information confidential.
•Processes customer and account source document by reviewing data for deficiencies.
•Answer phones and respond to customer requests.
•Provide customers with product and service information.
•Follow-up on customer inquiries for immediate resolution.
•Complete call logs and reports.
Welcome customers to the shop and assist with purchase decision.
•Demonstrate the features of various products and responds to any concerns from the customer.
•Updates industry information, such as new technology or features in the company's product lines.
•Checks the inventory in system and take appropriate actions accordingly.
•Enters the order and follow up to make sure that the items have been delivered.
courses: TRAINING •International Computer Driving License (ICDL). •Comp TIA A+ and Comp TIA Network + Classroom Training.