Customer Service Representative
Federal Express
Total years of experience :8 years, 2 Months
Company: Federal Express
Position: Customer Service Representative
Duration: Aug 2009 To Present
Responsibilities:
✓ Responsible in preparing correspondence.
✓ Preparing the inbound and outbound reports.
✓ Preparing the daily, weekly & monthly delivery reports to concern departments.
✓ Direct coordination with clients and arranging deliveries and payments.
✓ Responsible for incoming and outgoing faxes, telephone calls, e-mails and follow-up customers as per their request.
✓ Responsible for logistics.
✓ Handling the incoming and outgoing shipments.
✓ Handling the internal and external pick-up.
✓ Duties include all clerical & secretarial support to Technical / Branch Manager.
Responsible in preparing correspondences like letters.
Preparing the inbound and outbound Reports.
Preparing the Daily, Weekly & Monthly delivery Reports to concern departments.
Direct coordination with clients and arranging deliveries and payments.
Responsible for incoming and outgoing faxes, telephone calls, e-mails and follow up customers as per their request.
Responsible for Logistics.
Handling the incoming and outgoing shipments.
Handling the internal and external pick up.
Duties include all Clerical & Secretarial support to Technical / Branch Manager.
Company: Oyoun Al Reem Est.
Position: Secretary
Duration: February 2006 to March 2007
Company: Al Salam Aircraft
Responsible of preparation all correspondences letters of meeting, reports and presentations.
Responsible in handling department’s Quality Document Manuals which includes Quality controlled forms for the purpose of distribution and information.
Maintaining and keeping all records and files of the departments.
Front office Management.
in charge of ceo and md office
Company: Oyoun Al Reem Est.
Position: Secretary
Duration: February 2006 to March 2007
Position: Coordinator
Duration: May 2007 to June 2009
Responsibilities:
✓ Responsible in preparation of all correspondence letters of meeting, reports and presentations.
✓ Responsible in handling department's Quality Document Manuals which includes quality controlled forms for the purpose of distribution and information.
✓ Maintaining and keeping all records and files of the departments.
✓ Front office management.
✓ Other miscellaneous office routine works.
(90%) strategic management (70%) administrative leadership of organization (65%) method of motivation and team building (80%) effective control (100%) means of communication and administrative
English Diploma ❖ Total Quality Management Course ❖ Microsoft Office ❖ FedEx Call Center and Customer Service