مجموع سنوات الخبرة :1 years, 1 أشهر
Receive customer calls of requests for products andservices.
-Middle liaison between the customer and the branches / different
departmentswithinMashreq.
-Help customers to resolve theirqueries.
- Give appropriate and relevant information to thecustomers.
-Maintain a position of trust and responsibility by keeping all
customersbusinessConfidential.
-updateanyrequestmadebythecustomersintothesystemtocompletethetask.
* Senior Retailadviser VodafoneQatar 2009-2010
-handling customer issues and resolve their queries in the Vodafonestore
-implementing different sales techniques to deliver the best customerexperience
-Assistance of the store manager in administrationtasks.
-Ensure of achieving weekly and monthly salestarget.
-participating in the workshops and programmes of companydevelopment.
* Teamleader VodafoneQatar 2010-2016
- TakeaccountabilityforsalesunderstandingthebehavioursthatdelivergreatGrossProfit.
- Have strong awareness of competitors to allow effective positioning of
Vodafone’sUSPs(Unique SellingPoints).
- Using the Retail processes effectively to ensure store displays are kept to
theappropriatestandards;thestoreisclean, tidyandmerchandisingisdisplayedtocompanyguideline
s.
- Deal with customer escalations and more complexqueries.