MUSTAPHA KASSAB

Operations and Human Resources Manager 12/2011 to Present
Assistant Operations Manager and Assistant Human Resources Manager 12/2009 to 12/2011
Assistant Operations Manager 04/2006 to 12/2009

(Janitorial, Preventive Maintenance Contracts in the GTA and 3rd party Warehousing Services-SCS)

- Planning, organizing, directing, controlling and evaluating the Operations Department as well as Human Resources
- Planning Operations and HR requirements in conjunction with other departmental managers
- Managing/Coordinating activities of 10 Accounts Manager/Supervisor, 4 Administrators
- Coordinating internal and external training and recruitment activities
- Develop and implement labour relations policies and procedures and negotiate collective agreements
- Administrating employees development, language training and health and safety programs
- Advising and assisting other departmental managers on interpretation and administration of personnel policies and programs
- Increased productivity of the night shift crews by 30% and minimize the cost of the three shifts by 25%.
- Oversee the classification and rating of occupations
- Organizing and conducting employees information meetings on employment policy, benefits and compensation and participate actively on various joint committees
- Directing the organization's quality management program
- Ensuring compliance with legislation
- Supervising (A/P - A/R) and the weekly, Bi-Weekly and monthly Payroll for 525 Personnel
- Hiring, Firing, Training and retraining employees and responsible for WSIB claims (Insurance)
- Solving all customer complains in accordance with the company policy

- Planning, organizing, directing and controlling daily operations of the project
- Managed/Coordinated activities of 2 supervisors 4 lead hands and 45 cleaners
- Maintained control over budgeted hours and bi-weekly payroll for 60 personnel
- Budgeted hours and bi-weekly payroll & maintaining records of all complete periodic work
- Performing “Quality” Inspections and daily meeting with supervisors to discuss relevant issues
- Inspecting areas to ensure cleanliness standards and safety procedures are follows
- Preparing work schedules and maintains control over budgeted labour hours
- Hiring, firing, Training and retraining employees
- Responding to inquiries/complaints from client and solving all customer complaints accordance with company policy
- Ensuring that company vehicles and supplied equipments are properly maintained, kept in good working order and used only for a company purpose

- Managed activities of 6 Supervisors, 10 Lead hands and 86 cleaners
- In house training for all equipments, computer software and RF system
- Inspected areas to ensure cleanliness standards and safety procedures are follows
- Prepared work schedules and maintains control over budgeted labour hours
- Hiring, training and retraining employees
- Ensured that supplied equipments are properly maintained, kept in good working order and used only for a company purpose

Government Sector (Airports and Hospitals), Private Sector (Camps & Residential and commercial Buildings)

Operations Area Manager - KFIA Project (Eastern Province 1998 2004
- Managed the Janitorial, maintenance/preventive maintenance, residential and camp area (families, bachelors camps for airport employees and two camps for our manpower (one for female and one for male), swimming pools, housekeeping, security, laundry and pest control services for the contract signed with Ministry of Defence and Aviation to run King Fahed International Airport
- Managed Dammam and Khobar universities for Ministry of Higher Education for Janitorial Services.
- Planned, organized, directed and controlled daily operations of the project
- Inspected areas to ensure maintenance schedule, cleanliness standards and safety procedures are followed with Airport Authority and Airport Operations Manager
- Prepared work schedules and maintained records of all complete periodic work with Airport Maintenance Dept.
- Managed Accounting Services (A/R - A/P) and the monthly payroll for 325 personnel- Coordinated activities of 3 Shift Managers, 6 Shift Supervisor, 15 Area Supervisor, 45 Lead Hands and 250 skilled / Non-Skilled personnel
- Ensured that company vehicles and supplied equipments are properly maintained, kept in good working order and used only for a company purpose

Area Resident Camps Manager - Al-Bayad Air Base Project (Central Province) 1992 - 1998
- Managed, Planned, Directed and Controlled daily operations of 4 camps premises for over 3800 personnel
- Managed the weekly/monthly menus for the three restaurants and clubs/coffee shops
- Managed preventive maintenance, housekeeping, janitorial services, pest control for the camps’ premises
- Managed catering contractor, minimum inventory items in stock, security company and direct contact with suppliers (catering, security, diesel, water and heavy equipments) for daily/weekly orders
- Controlled room assignments are equitable and orderly and the camps’ clinic duties and working hours
- Ensured that alarm system, all kitchens’/clubs’ equipments, buses, cars, workshop (tools and equipments) and power generators are properly maintained and kept in good working order

Area Operations and HR Manager - AAFES Project (Eastern Province) 1990 - 1992
- Managed the janitorial, maintenance/preventive maintenance, housekeeping, warehousing (Distribution & Logistic), labour force, security & transportation (Female Employees) service contracts in Kingdom of Saudi Arabia, Kingdom of Bahrain and State of Kuwait for US Army and Air Force Exchange Services (AAFES)
- Planned, organized, directed and controlled daily operations of the project for the Main Office, Main Warehouse, 4 Sub-Warehouses and 50 Army PXS’
- Managed the 2 camps services, catering contract, security and suppliers for food items, spare parts and diesel
- Managed activities/performance of 4 Assistant Project Managers, 30 Administrators / Accountants / Cashiers, 5 Shift Supervisors, 25 supervisors, 50 Lead Hands and 300 Skilled/Non-Skilled Personnel
- Managed/Controlled Accounting (A/R - A/P) and monthly payroll for 450 personnel


Assistant Operations/HR Manager (Western Province) 1980 - 1990
- Managed the maintenance / preventive maintenance, cleaning, housekeeping, laundry, pest control, swimming pools, warehousing, security services contracts signed with the Ministry of Defence and Aviation to run King Khalid International Airport and Ministry of High Education to run (Jeddah University and Mecca University) and as well as the French School and British High school in the city of Jeddah - Western Province
- Managed all aspects of management for six buildings (10-15 stories each) and two families compound (80-120 houses each)
- Planned, organized, directed and controlled daily operations of the projects for manpower, supplies & equipments needed for each account and location
- Supervised Accounting services (A/R - A/P) and the monthly payroll for over 1900 personnel
- Managed activities of 6 Shift Managers, 8 Area Supervisors, 50 supervisors, 150 lead hands and over 1500 skilled and non-skilled personnel and three staff camps of 600-700 personnel each