Mustapha Mansour

• Managed a team of multi-disciplines including Operation Managers and Supervisors, monitored performance and ensured the consistent achievement of KPIs when managing facilities including Emirates Group Buildings.
• Successfully managed and delivered multiple projects including the constructing of a security command centre and biggest food facility preparation in Dubai.
• Controlled project resources, budgets and delivered frequent stakeholder updates.
• Involved in the implementation of the FM framework for the EXPO 2020 for the UAE and Netherlands Pavilions and ensure adherence to the standards.
• Managed financial processes including forecasting, setting budgets and researching improved logistics and cleaning standards that serve clients and staff accommodations of 34K people.
• Reviewed deliverables to ensure schedules were maintained, while meeting with quality standards, endorsing changes to plans where applicable.
• Supported the implementation of SOPs, SOWs, policies and ensured Managers address ADHOC MEP and cleaning activities.
• Developed maintenance programs including Emergency Response Plans and Energy Plans.
• Planned the FM delivery for major events and venues within Emirates and TG.
• Tailored approaches with clients, visitors and guests to Emirates Group to deliver innovative/unique experience.

Managed/inspected facilities at Seashore Villas (FGP), Imperial
College London Diabetic Centre (Mubadala), Hydra Village, Shining
Tower, Aldar Properties and Al Nahda Investment Properties.
• Prepared and reviewed SLAs (Service Licensed Agreements).
• Managed and ensured the reliability of the systems, equipment,
properties and assets across facilities.
• Approved budgets tracked financial activity and monitored the
facilities services budget including OPEX and CAPEX.
• Planned work flow, assessed priorities, allocated timescales and
distributed work per level of expertise required.
• Developed FM strategy, Service Delivery plans and supported

Maintained strong working relationships with contractors and
stakeholders to ensure the timely delivery of construction programs.
• Led the delivery of Hard FM and Soft FM across major worker camps
as well as in the F&B utilities.
• Maintained strong public relations with local communities and
ensured support for 7+ major projects with values over $100 Million.
• Promoted team involvement in all HSE activities, initiatives and
programmes and ensured compliance to Rio Tinto and John Holland
QHSE policies.
• Oversaw the construction of all hard facilities required on-site
including drainage piping, electrical and telecommunication towers.
• Established a positive and productive site environment,
accommodated the roles and needs of diverse teams to promote a
cohesive team-based culture, maximised potential and enhanced
performance of the team.