Call Center Assistant
SITEL
Total years of experience :17 years, 6 Months
• Back office agent with bell Canada.
• Bilingual service Ontario and Québec
• Answer incoming calls.
• Solve Internet and Telephony problems.
• Answer all technical questions.
• Ensuring customer satisfaction.
- maintained attendance records for students
- responsible for ensuring proper documentation was received for absences
-Responsible for delivery of disciplinary correspondence
- Responsible for delivering correspondence to parents
- Management of student records
- Provide copies of courses
- Preparation of maps for students
- Ensured contact information was current for students while preparing correspondence
- Filing and archiving of internal documents (course reports, books
-Develop the preventive maintenance plan
-Implement preventive maintenance
-Implement and optimize corrective maintenance
-Manage the stock of spare parts
-Provide technical solutions to development workstations
-Manage hardware assets
-Supervise maintenance activities
-Organize the maintenance shop
-Ensure the integration of new goods
-Improve hardware performance and cost related to maintenance
- maintenance, réparation et réglage des machines à coudre. - Adapte les guides avec des déférentes matières. - assurer la continuité de la production. - validation des poste avec des représentants des clients