Mushtaq Ahmed م

Project Engineer في Wipro Technologies

• الهند - بونة
• أكتوبر 2012 إلى نوفمبر 2014

End User Computing Analyst (Global Remote Support).
SOC Alert Management: Responding to potential Security Incidents on Symantec Operations Control portal and working on their remediation.
Windows & Application Support: Installation, configuration and troubleshooting of client approved softwares and Web Apps over LanDesk Remote Session.
Seeing up Wi-Fi access for new joiners and managing access to Web Applications.
Active Directory: Managing AD Users, Groups and Reports
Messaging: Provisioning/ De-provisioning User Mailboxes
Provide quick on-call support to Service Desk for escalated issues on Desktop/Application Support.
Bit locker key recovery.